Cynthia (Cindy) Cortes
Brampton,ON
Summary
Highly organized and detail-oriented professional with strong work ethic and dedication to achieving goals. Skilled at developing and maintaining documentation systems, managing calendars and preparing reports. Knowledgeable in project management principles, business processes and customer service best practices. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
17
17
years of professional experience
Work History
Customer Service / Transportation Coordinator
Elton Manufacturing
Mississauga, ON
07.2007 - 04.2024
- Managed timely and effective replacement of damaged or missing products.
- Trained staff on operating procedures and company services.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Processed customer service orders promptly to increase customer satisfaction.
- Implemented cost control measures for transportation operations, reducing overall expenses without compromising service quality.
- Drafted and managed work and shipping orders, bills of lading, and shipping route materials for accurate and compliant recordkeeping.
- Optimized shipping processes by implementing efficient routing and scheduling systems.
- Conducted research to address shipping errors and packaging mistakes.
- Worked effectively with shippers to resolve shipment issues, damaged materials and shortages.
- Developed and maintained relationships with shipping vendors to achieve reliable delivery of orders and boost rapport.
- Reduced transportation costs by negotiating favorable contracts with carriers and vendors.
Education
Skills
- Point of Contact
- Attention to Detail
- Self Motivation
- Problem-Solving
- Organizational Skills
- Written Communication
- Reliability
- Multitasking Abilities
Languages
English
Native or Bilingual
Timeline
Customer Service / Transportation Coordinator
Elton Manufacturing
07.2007 - 04.2024
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