Cynthia Zavala
Lemoore
Summary
Experienced Supervisor leading team members on-time job completion. Assign tasks, train employees, provide feedback, mediate interpersonal conflicts and implement company procedures. Excellent communication and listening skills. Provide leadership and vision which drives teams to meet goals. Accomplished Supervisor focused on meeting customer expectations and achieving company goals. Drives success by directing high-producing teams while developing lasting employee rapport. Exceptional knowledge of cost-reduction methods and streamlining production processes.
Overview
6
6
years of professional experience
Work History
Supervisor
Tachi Palace Hotel & Casino
2023.06 - Current
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Monitored workflow to improve employee time management and increase productivity.
- Evaluated employee performance and coached and trained to improve weak areas.
- Handled customer complaints, resolved issues, and adjusted policies to meet changing needs.
Shift Lead
Dutch Bros
2021.06 - 2023.06
- Trained new employees and delegated daily tasks and responsibilities.
- Completed store opening and closing procedures and balanced tills.
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
Crew Manager
Baskin Robbins Ice Cream
2018.03 - 2021.06
- Created and implemented policies to achieve customer satisfaction and maintain food service standards.
- Reduced health risks and safety hazards by preparing beverage products consistently while creating cleaning schedules, restocking items and sanitizing equipment to adhere to health department standards.
- Purchased food and cultivated strong vendor relationships.
Education
Associate’s Degree - Science
West Hills Community College
Lemoore, CaGeneral Education Diploma -
Lemoore High School
Lemoore, CASkills
Skilled Collaborator
Rapid and Adaptive
Effective Cross Functional Communicator
Solutions Oriented Professional
Excel
Google Analytics
Bilingual
Additional Information
References
Quinten Medina - Former Colleague (559) 362-0677
Marissa Frenes - Former Colleague (559) 362-7590
Bryce Silva -Former Colleague (559) 380-8611
Languages
Spanish
Full Professional
Timeline
Supervisor
Tachi Palace Hotel & Casino
2023.06 - Current
Shift Lead
Dutch Bros
2021.06 - 2023.06
Crew Manager
Baskin Robbins Ice Cream
2018.03 - 2021.06
Associate’s Degree - Science
West Hills Community College
General Education Diploma -
Lemoore High School
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