Cynthia Zamora
Inglewood,CA
Summary
Proven server with expertise in upselling strategies and fostering guest satisfaction, significantly enhancing team productivity. Demonstrates strong organizational skills, adaptability, and a keen eye for cleanliness standards. Eager to secure an entry-level front of the house position, leveraging excellent interpersonal and time management skills to help the team achieve company goals.
Overview
3
3
years of professional experience
Work History
Cashier
Lowes
04.2025 - Current
- Greeted customers entering store and responded promptly to customer needs.
- Helped determine their needs.
- Helped customers complete purchases, locate items, and join reward programs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Answered questions about store policies and addressed customer concerns.
- Restocked and organized merchandise in front lanes.
- Worked flexible schedule and extra shifts to meet business needs.
- Built relationships with customers to encourage repeat business.
Apparel Seasonal Team Member
Nordstrom
10.2024 - 01.2025
- Delivered exceptional customer service, enhancing customer satisfaction during the holiday season.
- Collaborated with team members to successfully organize and restock inventory, increasing sales floor accessibility during peak shopping hours.
- Assisted in training new seasonal employees, ensuring a cohesive team environment and maintaining high-performance standards across the sales floor.
- Answered customer inquiries in a timely and professional manner.
- Maintained a clean and organized sales area, contributing to a positive shopping experience for customers.
- Worked scheduled shifts and remained available to work during coworker absences, holidays, and busy periods.
- Kept work areas clean, organized, and safe to promote efficiency and team safety.
- Learned all required tasks quickly to maximize performance.
Front of the House
Chick-fil-A
06.2023 - 09.2024
- Assisted servers with delivering food, filling beverages, and retrieving items for guests.
- Remembered, recited and promoted variety of menu items.
- Established welcoming atmosphere by greeting each guest warmly.
- Maintained tidy and organized work area to preserve aesthetics and support cleanliness and quality standards.
- Handled cash and credit transactions accurately while maintaining a secure and efficient payment process.
- Facilitated effective communication between guests and servers to enhance dining experience.
- Developed and maintained courteous and effective working relationships.
- Self-motivated, with a strong sense of personal responsibility.
Server
NuBlends
09.2022 - 03.2024
- Resolved guest complaints or concerns professionally and efficiently to ensure customer satisfaction.
- Handled cash transactions accurately, contributing to balanced daily financial reports.
- Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.
- Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Communicated daily specials and promotions effectively to enhance customer engagement and satisfaction.
- Assisted in the training and onboarding of new servers by sharing best practices for service excellence.
- Cultivated warm relationships with regular customers.
- Bussed and reset tables to keep dining room and work areas clean.
Education
Bachelors - Psychology
CSU Dominguez Hills
Carson, CA06.2026
Associate of Science - Psychology
El Camino College
Torrance, CA06.2024
High School Diploma - undefined
Lennox Mathematics Science And Technology Academy
Inglewood, CA06.2022
Skills
- Adaptable mindset
- Customer service expertise
- Guest satisfaction
- Effective communication
- Organizational skills
- Positive attitude
- Problem-solving
- Clear communication
Languages
English
Spanish
Timeline
Cashier
Lowes
04.2025 - Current
Apparel Seasonal Team Member
Nordstrom
10.2024 - 01.2025
Front of the House
Chick-fil-A
06.2023 - 09.2024
Server
NuBlends
09.2022 - 03.2024
Bachelors - Psychology
CSU Dominguez Hills
High School Diploma - undefined
Lennox Mathematics Science And Technology Academy
Associate of Science - Psychology
El Camino College
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