Summary
Overview
Work History
Education
Skills
Timeline
Hi, I’m

CYNTHIA WILLIAMS

Alliston,ON

Summary

To obtain a position with New Tecumseth Optometry Clinic

HIGHLIGHTS OF QUALIFICATIONS: Excellent and cheerful customer service (15yrs) 2 years of successful customer service Hardworking, dedicated leader Very organized with work area and office Kept pricing up to date Trained new employees Successful at maintaining inventory levels Health and Safety certified Maintained budgets Empathetic Care Worker with sensitive and compassionate approach to cultivating trusting, stimulating and varied lifestyle for residents. Offers enhanced care with flexible learning approach for patients. Experience in hospital and in-home settings providing guidance and encouragement to patients through physical and emotional support. Diligent Caregiver focused on providing optimal support to clients through personalized assistance and care required to manage diverse medical conditions. Proficient in organizing medications, doctor appointments and personal activities. Caring, organized and friendly with excellent interpersonal skills. Reliable,enthusiastically pursuing opportunity to add immediate value to growing team. Inspired to help others and driven to apply unfailing work ethic to meet objectives. Industrious and committed with skills for multitasking and managing time well. Compassionate, possesses gentle touch and caring attitude centered on treating people with dignity and respect. Collaborative team player with strong clinical and interpersonal skills. Available 40 hours per week, and evenings.

Overview

17
years of professional experience

Work History

Bayshore Home Care Solutions

Personal Support Worker
12.2016 - Current

Job overview

  • Engaged patients in meaningful conversation, socialization, and activity while providing personal care assistance.
  • Built strong relationships with clients to deliver emotional support and companionship.
  • Assisted clients with daily living needs to maintain self-esteem and general wellness.
  • Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
  • Supported clients with mental support and physical activities to accomplish quality of life and sustain needs.
  • Provided safe mobility support to help patients move around personal and public spaces.
  • Turned and positioned bedbound patients to prevent bedsores and maintain comfort levels.
  • Assisted with dressing guidance, grooming, meal preparation, and medication reminders.
  • Recognized and reported abnormalities or changes in patients' health status to case manager.
  • Maintained clean personal areas and prepared healthy meals to support client nutritional needs.
  • Documented vitals, behaviors, and medications in client medical records.
  • Trained and coordinated work of new support workers.
  • Assisted patients with self-administered medications.
  • Consulted with supervisors to assess cases and plan strategies for enhancing care.
  • Supported daily hygiene needs of patients by assisting with bathing, dressing, dental care and personal grooming.
  • Provided compassionate and patient-focused care to cultivate well-being.
  • Assisted patients with bathing, grooming, dressing, and oral hygiene care both in private residences and facilities.
  • Monitored clients' overall health and well-being and noted significant changes.
  • Entrusted to handle confidential and sensitive situations in professional matter.
  • Built and maintained rapport with clients and family members to facilitate trusting caregiver relationship.
  • Maintained strong connections within caregiver community to gain continuous knowledge.
  • Implemented physical therapy to support patient improvement in muscle tone, range of motion and injury recovery.

AGTA Home Health Care

Home Care Worker
01.2016 - Current

Job overview

Tim Hortons

Co-Coordinator Annual Camp Day
01.2007 - 01.2016

Job overview

  • Tim Horton’s Annual Camp Day
  • Skilled at working independently and collaboratively in team environment.
  • Self-motivated, with strong sense of personal responsibility.
  • Proven ability to learn quickly and adapt to new situations.
  • Worked effectively in fast-paced environments.
  • Managed time efficiently in order to complete all tasks within deadlines.
  • Demonstrated respect, friendliness and willingness to help wherever needed.
  • Excellent communication skills, both verbal and written.
  • Proved successful working within tight deadlines and fast-paced environment.
  • Passionate about learning and committed to continual improvement.
  • Organized and detail-oriented with strong work ethic.
  • Used critical thinking to break down problems, evaluate solutions and make decisions.
  • Worked flexible hours across night, weekend and holiday shifts.
  • Developed and maintained courteous and effective working relationships.
  • Identified issues, analyzed information and provided solutions to problems.
  • Participated in team projects, demonstrating ability to work collaboratively and effectively.
  • Cultivated interpersonal skills by building positive relationships with others.
  • Skilled at working independently and collaboratively in a team environment
  • Self-motivated, with a strong sense of personal responsibility
  • Worked well in a team setting, providing support and guidance
  • Worked effectively in fast-paced environments
  • Managed time efficiently in order to complete all tasks within deadlines
  • Demonstrated respect, friendliness and willingness to help wherever needed
  • Excellent communication skills, both verbal and written
  • Self-motivated, with a strong sense of personal responsibility.

Tim Hortons

Customer Service
06.2006 - 12.2014

Job overview

  • Actively listened to customer’s concerns in order to act as diplomatic negotiator with customer’s concerns and provide effective solution
  • Welcomed customers each morning with warm and cheerful manner resulting in more than half of customers looking forward to smile and greeting each morning
  • Quickly assisted employees to serve busy clientele to improve customer sales
  • Trained 50 employees with respect to service procedures in 4 store locations within district
  • Delegated daily duties and allocated responsibilities as needed
  • Adjusted product boards and registers to reflect current sales promotions, increases/decreases in pricing
  • Monitored daily inventory and communicated with Management to adjust on-hand counts to track sales and waste
  • Accountable for monitoring/maintaining food, paper and labor budgets daily/weekly/monthly
  • Receiving inventory ranging from 4000 to 10,000 twice week of stock/product
  • Responsible for training all staff in Health and safety procedures and best practice

Education

Georgian College of Applied Arts And Technology
Barrie, ON

DSW Program from Developmental Services Worker
06.2012

University Overview

Banting Memorial H.S
Banting Memorial High School

High School Diploma
06.1989

University Overview

Skills

  • Social Networks
  • Personal Care Support
  • Household Management
  • First Aid Certification
  • Client Relationship Management
  • Attentive to People
  • Complex Problem-Solving
  • Community Assistance Knowledge
  • Social Perceptiveness
  • Laptop and Tablet Operation
  • Clean Living Spaces
  • Patient Care
  • Emergency Situations
  • Safety Behaviors
  • Privacy and Confidentiality
  • Client Records Management
  • Problem Identification
  • Word Processing
  • Compassionate Client Care
  • Clinical Documentation
  • Daily Living Skills Instruction
  • Reading Comprehension
  • Client Records Management
  • Personalized Support
  • Healthy Eating
  • Problem Identification
  • Word Processing
  • Clinical Documentation
  • Daily Living Skills Instruction
  • Reading Comprehension
  • Client Records Management
  • Personalized Support
  • Healthy Eating
  • Problem Identification
  • Word Processing
  • Compassionate Client Care
  • Clinical Documentation
  • Daily Living Skills Instruction

Timeline

Personal Support Worker
Bayshore Home Care Solutions
12.2016 - Current
Home Care Worker
AGTA Home Health Care
01.2016 - Current
Co-Coordinator Annual Camp Day
Tim Hortons
01.2007 - 01.2016
Customer Service
Tim Hortons
06.2006 - 12.2014
Georgian College of Applied Arts And Technology
DSW Program from Developmental Services Worker
Banting Memorial H.S
High School Diploma
CYNTHIA WILLIAMS