CYNTHIA WANGECHI
Toronto,ON
Summary
To use skills and experience to come up with solutions that promote efficiency, improve living standards and are future proof. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
3
3
years of professional experience
Work History
Representative
Pioneer
09.2021 - 11.2021
- Responded to customer questions via telephone and written correspondence regarding insurance benefits, provider contracts, eligibility, and claims
- Understood each target customer's business model, mapped out organization, and identified unique technology needs
- Developed and maintained positive customer relations and coordinated with team members to properly handle requests and questions
- Handled customer complaints quickly and professionally to restore customer confidence and prevent loss of business
- Communicated with clients and customers to gather, provide and share updated information on products and services
- Increased Insurance policy sales by 10%
- Managed inventory to provide customers with access to products in high demand
- Conducted company performance evaluations after events to assess interest level shown for products and services and discover opportunities for growth
- Helped meet changing demands by recommending improvements to business systems or procedures
Assistant
Jupiter Real
09.2018 - 06.2019
- Sourcing and managing vendors to sell locally made artifacts to hotel guests
- Curating social media calendar
- Liaising with F&B to plan end of year corporate parties for various corporations
- Managed over 70 customer inquiries per day.
- Assisted manager in all aspects of business operations
- Worked closely with management to provide effective assistance for specific aspects of business operations
- Answered incoming phone calls to process requests, transfer calls, or relay messages to appropriate personnel
- Organized resources, records and personnel to accomplish aggressive targets
- Updated database of contacts and resources for company-wide distribution
- Developed and maintained filing systems to facilitate easy access to information
- Increased customer service success rates by quickly resolving issues
- Proofread and edited documents for accuracy and grammar
Education
Post Graduate - Research Analysis
Humber Institute of Advanced Technology
Toronto, ON2024
Bachelor of Science - Marketing
University of Nairobi
Kenya 09.2021
Skills
- CRM
- Communication skills
- Project Management
- Data Analysis-Beginner
- Graphic Design-Beginner
- Product Promotion
- Volunteer Training
Timeline
Representative
Pioneer
09.2021 - 11.2021
Assistant
Jupiter Real
09.2018 - 06.2019
Post Graduate - Research Analysis
Humber Institute of Advanced Technology
Bachelor of Science - Marketing
University of Nairobi
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