Cynthia Vazquez
San Diego,CA
Summary
With a proven track record at Sharp Rees-Stealy Medical Group, I excel in customer service and active listening. I streamlined communication, enhancing patient satisfaction by 20%. Skilled in data entry and critical thinking, I optimize workflows and ensure compliance, driving efficiency and positive outcomes in healthcare settings.
Overview
14
14
years of professional experience
Work History
Customer Service Representative (Remote)
TTEC
San Diego, CA
10.2024 - 12.2024
- Worked remotely for covered California Medical Insurance.
- Answered Inbound Calls
- Assist with insurance questions
Front Desk Receptionist
Dr. Harold Block DDS
San Diego, CA
08.2015 - 03.2023
- Managed patient scheduling to optimize office workflow and enhance appointment availability.
- Coordinated patient check-in and check-out processes, ensuring a seamless experience for all visitors.
- Implemented efficient filing systems to maintain accurate patient records and improve information retrieval.
- Trained new staff members on front desk procedures and office policies, fostering a collaborative work environment.
Patient Service Representative
Sharp Rees-Stealy Medical Group
San Diego, CA
06.2015 - 08.2015
- Coordinated patient scheduling to optimize appointment availability and minimize wait times.
- Managed patient inquiries, ensuring accurate information delivery and enhancing overall satisfaction.
- Processed insurance verifications, maintaining compliance with healthcare regulations and policies.
- Streamlined communication between departments to improve patient flow and service efficiency.
- Electronic Health Records.
Front Desk Receptionist
Balboa Medical Group
San Diego, CA
01.2011 - 06.2015
- Assisted in managing insurance verification processes, contributing to timely claims submission and resolution.
- Developed communication protocols for handling patient inquiries, enhancing overall customer satisfaction levels.
- Streamlined inventory management for office supplies, reducing costs and ensuring operational efficiency.
- Collaborated with medical staff to ensure effective patient flow, minimizing wait times during peak hours.
Education
No Degree - Medical Billing And Insurance Coding Certificate
Kaplan College
San Diego, CA09-2009
Skills
- Customer service
- Active listening
- Critical thinking
- Data entry
Languages
Spanish
Native or Bilingual
Timeline
Customer Service Representative (Remote)
TTEC
10.2024 - 12.2024
Front Desk Receptionist
Dr. Harold Block DDS
08.2015 - 03.2023
Patient Service Representative
Sharp Rees-Stealy Medical Group
06.2015 - 08.2015
Front Desk Receptionist
Balboa Medical Group
01.2011 - 06.2015
No Degree - Medical Billing And Insurance Coding Certificate
Kaplan College