Cynthia Vazquez
San Diego,CA
Summary
With a proven track record at Sharp Rees-Stealy Medical Group, I excel in customer service and active listening. I streamlined communication, enhancing patient satisfaction by 20%. Skilled in data entry and critical thinking, I optimize workflows and ensure compliance, driving efficiency and positive outcomes in healthcare settings.
Overview
14
14
years of professional experience
Work History
Customer Service Representative (Remote)
TTEC
2024.10 - 2024.12
- Worked remotely for covered California Medical Insurance.
- Answered Inbound Calls
- Assist with insurance questions
Front Desk Receptionist
Dr. Harold Block DDS
2015.08 - 2023.03
- Managed patient scheduling to optimize office workflow and enhance appointment availability.
- Coordinated patient check-in and check-out processes, ensuring a seamless experience for all visitors.
- Implemented efficient filing systems to maintain accurate patient records and improve information retrieval.
- Trained new staff members on front desk procedures and office policies, fostering a collaborative work environment.
Patient Service Representative
Sharp Rees-Stealy Medical Group
2015.06 - 2015.08
- Coordinated patient scheduling to optimize appointment availability and minimize wait times.
- Managed patient inquiries, ensuring accurate information delivery and enhancing overall satisfaction.
- Processed insurance verifications, maintaining compliance with healthcare regulations and policies.
- Streamlined communication between departments to improve patient flow and service efficiency.
- Electronic Health Records.
Front Desk Receptionist
Balboa Medical Group
2011.01 - 2015.06
- Assisted in managing insurance verification processes, contributing to timely claims submission and resolution.
- Developed communication protocols for handling patient inquiries, enhancing overall customer satisfaction levels.
- Streamlined inventory management for office supplies, reducing costs and ensuring operational efficiency.
- Collaborated with medical staff to ensure effective patient flow, minimizing wait times during peak hours.
Education
No Degree - Medical Billing And Insurance Coding Certificate
Kaplan College
San Diego, CA2009-09
Skills
- Customer service
- Active listening
- Critical thinking
- Data entry
Languages
Spanish
Native or Bilingual
Timeline
Customer Service Representative (Remote)
TTEC
2024.10 - 2024.12
Front Desk Receptionist
Dr. Harold Block DDS
2015.08 - 2023.03
Patient Service Representative
Sharp Rees-Stealy Medical Group
2015.06 - 2015.08
Front Desk Receptionist
Balboa Medical Group
2011.01 - 2015.06
No Degree - Medical Billing And Insurance Coding Certificate
Kaplan College