Cynthia Valdes
San Diego
Summary
Highly motivated individual who maintains a friendly and positive attitude at all times while dedicated to ensure excellent guest experience and satisfaction. Great communication skills that have led to productive relationships with clients and staff in hospitality and clinical settings. Proficient in Microsoft office (word, outlook and Excel) and Opera and Shift4 for hotel operations. Flexible and willing to complete a variety of tasks and always following them thoroughly.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Guest Services Supervisor
Staypineapple Hospitality-Hotel Z San Diego
San Diego
01.2022 - Current
- Provide training and guidance for front desk staff on hotel standard operations and procedures
- Assist manager with monitoring performance and attendance
- Restock and assist in ordering monthly food and beverage inventory
- Act as a point of reference for guests who require information, assistance, or requests.
- Balance daily paperwork, collect deposits, resolve credit card payment issues and oversold issues
Esthetics Student/Licensed Esthetician
Bellus Academy
El Cajon
01.2022 - 2025
- Interact with clients to develop and provide customized treatments in order to help treat specific skin care needs and goals
- Perform consultations for clients before deciding on treatment plans
- Clean and sanitize tools and equipment for client use following state regulations and product/device instructions
- Educate and advise clients on proper home care-regimens
- Restock Supplies, Label and organize inventory
- Developed marketing strategies to enhance customer engagement and sales.
Guest Services Agent
Staypineapple Hospitality-Hotel Z San Diego
San Diego
01.2021 - 01.2022
- Complete daily front desk duties including check-ins/outs, room scheduling, room moves, late checkouts, stay-overs and rates and types of available rooms as well as other requests from guests.
- Act as a point of reference for guests that require assistance or information and attend to their wishes and requirements, including transportation needs.
- Restock office supplies and kitchen supplies and keeping work area organized at all times.
Culinary Worker
SeaWorld Parks & Entertainment, Inc.
San Diego
05.2013 - 06.2019
- Prepared and served food items following safety and sanitation guidelines.
- Assisted in maintaining cleanliness of kitchen and dining areas.
- Operated kitchen equipment for food preparation and service.
- Trained new staff on food handling and safety procedures.
- Trained new employees on operational procedures and safety protocols.
- Facilitated group training sessions to enhance teamwork and collaboration.
- Operated cash register efficiently during high-volume sales periods.
Education
Certificate of Completion - Esthetics Program
Bellus Academy
El Cajon, CA12.2022
Associate of Science - Quantitative Reasoning
Grossmont Community College
El Cajon, CA05.2020
Skills
- Strong organizational and time management skills
- Ability to communicate with diverse populations
- Ability to work independently and as part of a team
- Bilingual in Spanish and English
Certification
California State Esthetician License, 02/2022
Timeline
Guest Services Supervisor
Staypineapple Hospitality-Hotel Z San Diego
01.2022 - Current
Esthetics Student/Licensed Esthetician
Bellus Academy
01.2022 - 2025
Guest Services Agent
Staypineapple Hospitality-Hotel Z San Diego
01.2021 - 01.2022
Culinary Worker
SeaWorld Parks & Entertainment, Inc.
05.2013 - 06.2019
Certificate of Completion - Esthetics Program
Bellus Academy
Associate of Science - Quantitative Reasoning
Grossmont Community College