Cynthia Urquizo
American Honda Motor Co
POMONA,CA
2027
years of professional experience
Bilingual (English/Spanish) customer service professional with over 12 years of experience managing high-volume client interactions, resolving complex issues, and maintaining accurate documentation in fast-paced environments. Skilled in case coordination, CRM systems, data entry, and communicating with clients professionally and empathetically. Self-motivated, highly organized, and experienced working with multiple computer systems while meeting performance goals.
Work History
Customer Service Representative
- Manage a high volume of inbound and outbound customer communications while maintaining exceptional service standards.
- Investigate customer concerns, document interactions thoroughly, and ensure accurate case records using CRM software.
- Coordinate with multiple internal departments to resolve customer issues efficiently and provide timely updates.
- Navigate several computer applications simultaneously while maintaining accuracy and productivity.
- Handle sensitive customer situations with professionalism, empathy, and strong problem-solving skills.
- Meet and consistently exceed performance metrics for quality, productivity, and customer satisfaction.
- Maintain detailed documentation to support case resolution and follow established company procedures.
- Prioritize multiple tasks while working efficiently in a fast-paced environment.
Customer Service Representative
- Delivered exceptional customer service by resolving complex issues through phone and in-person interactions.
- Maintained accurate customer records by updating account information and documenting service interactions.
- Assisted customers with account setup, product information, and issue resolution while ensuring accuracy.
- Utilized multiple computer systems to research information and provide effective solutions.
- Completed administrative duties including document organization, record maintenance, and filing.
- Built positive customer relationships through effective communication, patience, and attention to detail.
- Adapted quickly to changing priorities while maintaining high levels of productivity and professionalism.
Education
Skills
Customer service
Active listening
Critical thinking
Data entry
Customer relations
Problem resolution
Relationship building
Conflict resolution
Follow-up skills
Customer relationship management (CRM)
Timeline
Customer Service Representative
American Honda Motor Co
2022 - CurrentRead More
Customer Service Representative
The Home Depot Inc
2013 - 2022Read More
Mount San Antonio College
Read More