Cynthia Urenda
Ontario,CA
Summary
Dynamic professional with a strong background in customer service and data management. Proven ability to streamline processes and enhance efficiency in public service delivery.
Overview
10
10
years of professional experience
Work History
Program Technician II
California Department of Housing and Community Development - HCD
Riverside, CA
06.2023 - Current
- Oversaw public service delivery concerning interpretation and application of laws, regulations, and policies for the mobile home parks program.
- Assisting customers via mail, the front counter and phone utilizing the Codes and Standards Automated System (CASAS), cashiering/handling monies, bank deposits and audits, corresponding with customers and constituents via phone and with letters, and maintaining permit files.
- Assist walk-in customers at the front counter by cashiering and entering data into the CASAS system.
- Process permit applications (from counter and mail customers) for mobile home parks, permits to construct, and permits for alterations of manufactured homes/mobile homes.
- Process applications for plan check for food vendor vehicles and insignias.
- Engaged with district representatives to streamline and enhance efficiency of permit processing workflows.
- Facilitated clear communication channels to respond to public inquiries about permit fees and inspection standards.
- Provide information and direction concerning mobile home park permit applications, home installations, earthquake bracing systems, accessory structures, permits to operate, insignia issuances, and complaints. In cooperation with the program staff in Headquarters, assist with employee housing applications received at the counter or through the mail for completeness and accuracy.
- Respond to record access requests, subpoenas received by mail, public counter, update logs of all requests and findings, retrieve files and records from the file room or storage, communicate with requestors to obtain clarifying information, and provide information to the requestors about permit types available and their fees.
- Open mail, date stamp and sort daily work. File issued permits in file room, open and distribute mail, send outgoing mail, assist with daily audit.
- Cashiering / handling monies and bank deposits. Consolidate, verify entries, verify fees, refunds, and correct or change payments and complete daily audit.
Payroll Coordinator
Kamran Staffing Inc
Ontario, CA
06.2016 - 04.2023
- Processed payroll for over 500 employees, ensuring accuracy and compliance with regulations.
- Managed payroll systems, implementing updates to improve efficiency and functionality.
- Coordinated year-end reporting and tax filings, maintaining meticulous records for audits.
- Led training sessions for new hires on payroll procedures and software usage.
- Collaborated with HR to resolve employee inquiries regarding payroll discrepancies and policies.
- Conducted regular audits of payroll data, ensuring integrity and adherence to company policies.
- Verified and submitted timekeeping information for accurate and efficient payroll processing.
- Performed calculations in overtime, vacation, and sick hours to provide accurate data to payroll processing database.
- Uploaded time records into computer system and made adjustments to create accurate database for payroll processing functions.
- Provided customer service to employees regarding payroll inquiries and issues.
- Managed year-end processes including W-2 distribution, ensuring timely delivery to employees and compliance with IRS guidelines.
Education
High School Diploma -
Montclair High School
Montclair, CA06-2003
Skills
- Customer service
- Attention to detail
- Problem-solving abilities
- Multitasking Abilities
- Adaptability and flexibility
- Strong problem solver
- Documentation and recordkeeping
Languages
Spanish
Native or Bilingual
Timeline
Program Technician II
California Department of Housing and Community Development - HCD
06.2023 - Current
Payroll Coordinator
Kamran Staffing Inc
06.2016 - 04.2023
High School Diploma -
Montclair High School