Cynthia Anne Ugbeikwu
Toronto,ON
Summary
Motivated and people-oriented professional with strong communication, customer service, and operations experience across healthcare, hospitality, and procurement environments. Skilled in building rapport, handling client needs, and working in fast-paced, goal-oriented settings. Seeking to develop a long-term career in sales with a focus on performance, communication, and customer engagement.
Overview
1
1
Certification
2027
2027
years of professional experience
Work History
Psw
Homeinstead/Humber Valley Terrace
Etobicoke, Ontario
08.2024 - Current
- Provide daily client support with professionalism, empathy, and strong communication
- Build trusted relationships with clients and families through consistent engagement
- Manage multiple client needs while maintaining accuracy, patience, and attention to detail
- Support overall well-being through structured care and responsive problem-solving
Customer Service/Front Desk Receptionist
Naija Jollof
Toronto, Ontario
09.2023 - 08.2024
- Handled customer orders in a fast-paced environment with accuracy and efficiency
- Engaged directly with customers and provided recommendations based on preferences
- Processed payments and ensured smooth and positive service experience
- Maintained strong customer satisfaction through friendly and attentive service
- Procurement / Operations Coordinator
Procurement/Operations Manager
Emmadox Global Ventures Nigeria
, Ontario
- Communicated with vendors and suppliers to ensure clear requirements and timely delivery
- Supported negotiation processes to achieve cost-effective purchasing outcomes
- Coordinated operational supply needs to ensure smooth business operations
- Resolved issues under pressure while maintaining accuracy and efficiency
- Maintained organized records of transactions and vendor relationships
Education
Diploma - Personal Support Worker
Osilla Institute For Health And Technology
Toronto, ON03-2026
Bachelor of Arts - Business Administration
Abubakar Tafawa Balewa University
Nigeria07-2012
Diploma - Business Administration And Management
The Fed Polytechnic Bauchi
NigeriaSkills
- Customer Service & Client Engagement
- Communication & Relationship Building
- Negotiation & Vendor Coordination
- Problem-Solving in Fast-Paced Environments
- Team Collaboration & Reliability
- Time Management & Organization
- Attention to Detail
- Adaptability & Learning Agility
Certification
- WHMIS (Workplace Hazardous Materials Information System)
Food Handling Certificate
Smart Serve Responsible Alcohol Service
Standard First Aid & CPR (Basic Life Support)
Mask Fit Testing Certification - Member: HSCPOA
Timeline
Psw
Homeinstead/Humber Valley Terrace
08.2024 - Current
Customer Service/Front Desk Receptionist
Naija Jollof
09.2023 - 08.2024
Procurement/Operations Manager
Emmadox Global Ventures Nigeria
Diploma - Personal Support Worker
Osilla Institute For Health And Technology
Bachelor of Arts - Business Administration
Abubakar Tafawa Balewa University
Diploma - Business Administration And Management
The Fed Polytechnic Bauchi