Cynthia Ugbaja
Vancouver,Canada
Summary
Human Resources Professional with over six years of experience managing hiring and onboarding, employee benefits and payroll, performance tracking methods, and HR records. Reliable, knowledgeable, and highly organized team player with excellent communication skills, team building, and relationship management. Highly proficient with HRIS software as well as ATS. Implemented process improvements to boost staff retention by 72%, cut recruiting lead time by 85%, and increase employee training participation by 68%.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Senior Recruiter (Motion Pictures)
Eastman Kodak Company
12.2023 - Current
- Enhanced candidate pipeline by utilizing various sourcing strategies, including social media, networking events, and job postings.
- Leading team of Employment Agreement Specialists, responsible for generating offer letters promptly. Providing guidance, mentorship, and enhancing collaborative and positive work environment
- Using SAP to plan and carry out training for new team members and role changes; coordinate and implement training to effectively meet team needs reducing employee turnover rate by 78 percent.
- Manage overall recruiting process from start to finish using Workday.
- Collaborate with HR team to develop consistent onboarding processes for new hires, improving retention rates within first year of employment.
- Developing strong relationships with hiring managers to better understand their needs and successfully fill vacancies promptly leading to organizational growth.
- Ensuring high standards of accuracy and quality are maintained, based on compliance with relevant laws and policy requirements.
- Develop strong working relationships within the HR community, ensuring effective communication
- Created SOPs for employment retention and implementing company-wide policies
- Train junior recruiters on using HRIS software for sourcing, interviewing, and candidate management increasing productivity by 85 percent.
- Streamline recruitment processes for increased efficiency and improved candidate experience.
- Proactively identify areas for improvement and standardization within assigned processes, seeking feedback from Employee's HR Community and People Leaders.
Senior Talent Acquisition Specialist
Eastman Kodak Company
12.2022 - Current
- Enhanced candidate experience by implementing a streamlined application process and timely communication
- Developed strong talent pipelines by utilizing various sourcing techniques, including social media, job boards, and networking events
- Improved interview processes through the development and implementation of structured interview guides tailored to each role's unique requirements
- Streamlined onboarding processes for new hires, ensuring a smooth transition into the organization while minimizing time to productivity
- Collaborated with hiring managers to determine job requirements and understand departmental needs
- Assisted with writing job postings and job descriptions for boards
- Generated and analyzed reports to monitor employee engagement and attrition trends using Workday.
- Enhanced talent acquisition efficiency by streamlining recruitment processes and implementing innovative sourcing strategies.
- Reduced time-to-fill for critical roles by cultivating strong relationships with hiring managers and understanding their specific needs.
- Collaborated with HR team to develop a comprehensive onboarding process for new employees, improving retention rates by 65 percent
- Developed tailored recruitment marketing campaigns to strengthen employer brand and attract diverse candidates
- Championed the use of data-driven decision-making within the talent acquisition team, utilizing various analytics tools to identify trends and pinpoint areas for improvement using SAP.
- Built relationships with external recruiters and staffing agencies to access quality talent.
Human Resources Specialist
Downtown Eastside Women's Center
09.2021 - 12.2022
- Streamlined recruitment processes, expediting the hiring of qualified candidates using CRM
- Enhanced employee satisfaction by implementing streamlined HR policies and procedures
- Reduced turnover rates by conducting thorough exit interviews and addressing employees' concerns
- Ensured compliance with federal, state, and local labor laws through regular audits and policy updates
- Developed performance management systems that allowed for accurate tracking of employee progress and goal achievement
- Collaborated with department managers to identify staffing needs and create strategic recruiting plans
- Conducted routine HR audits to ensure data accuracy in personnel files, payroll records, and benefit enrollments
- Administered employee leave requests under FMLA guidelines, maintaining compliance with regulations while providing necessary accommodations for staff members
- Expanded candidate pool by utilizing various sourcing techniques such as job boards, social media, and networking events
- Negotiated competitive salary packages for new hires, balancing company budget constraints with market data analysis
- Tracked key recruitment metrics such as time-to-fill, cost-per-hire, and source-of-hire in order to continually refine processes for optimal results.
Human Resources Generalist
PATLINGTON LIMITED
01.2018 - 01.2021
- Implemented and supervised orientation procedures for new hires
- Enabled transition of 200 employees from paper time sheets to electronic, eliminating manual time
- Guided 10 managers and employees on talent management, payroll, FMLA, and benefits
- Facilitated criminal background check process for 150 new hires
- Met with employees to resolve difficult situations related to performance and conflict management
- Handled new-hire orientation and basic recruiting tasks for best-in-class talent identification
- Developed and enforced company policy and procedures relating to human resources activity
- Conducted career fairs, screened resumes, and interviewed applicants to build candidate pipelines and enhance company culture to increase candidates in the employee pool
- Developed and built internal and external relationships with project teams, department managers, and consultant teams to improve the delivery of HR services and to increase work culture
- Audited workplace, employee, and management policies and procedures to increase productivity by 80 percent
- Shadowed employees to determine the accurate description of duties and skills required for each position.
Senior Customers Relations Expert
PETROLEUM EQUALISATION FUND
06.2015 - 01.2018
- Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity
- Carried out day-to-day duties accurately and efficiently to meet the organization's goal
- Proved successful working within tight deadlines and a fast-paced atmosphere
- Used critical thinking to break down problems, evaluate solutions, and make decisions
- Identified issues, analyzed information, and provided solutions to problems
- Exceeded weekly goals through effective task prioritization and great work ethic
- Participated in continuous improvement by generating suggestions and engaging in problem-solving activities to support teamwork
- Handled a minimum of 18 calls per day to address customer inquiries and concerns.
Education
MBA - Human Resources Management
University Canada West
Vancouver, BC07.2022
Bachelor of Arts - Human Resources Management
Caritas University
Enugu, Nigeria.09.2015
Skills
- Information Sourcing
- Applicant Tracking Systems
- Salesforce expertise
- Employer Branding
- Policy Development
- Recruitment/Recruitment Documentation
- Company Policies and Procedures Training
- New employee orientations
- SAP
- Team Building
- In-depth knowledge of HR Compliance
- Employee programs
- Compensation and benefits
- ADP
- Workday
Certification
- CPHR
- Digital Marketing Certificate
- SafePlace Training
- RNT Training
- SAP/CRM
- Microsoft Dynamics
- Managing Hostile Interactions
- Trauma In Practice: Informed Care in Frontline Settings
- Standard First Aid Certificate
- Salesforce
Timeline
Senior Recruiter (Motion Pictures)
Eastman Kodak Company
12.2023 - Current
Senior Talent Acquisition Specialist
Eastman Kodak Company
12.2022 - Current
Human Resources Specialist
Downtown Eastside Women's Center
09.2021 - 12.2022
Human Resources Generalist
PATLINGTON LIMITED
01.2018 - 01.2021
Senior Customers Relations Expert
PETROLEUM EQUALISATION FUND
06.2015 - 01.2018
MBA - Human Resources Management
University Canada West
Bachelor of Arts - Human Resources Management
Caritas University
- CPHR
- Digital Marketing Certificate
- SafePlace Training
- RNT Training
- SAP/CRM
- Microsoft Dynamics
- Managing Hostile Interactions
- Trauma In Practice: Informed Care in Frontline Settings
- Standard First Aid Certificate
- Salesforce
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