Cynthia Tyson
Yreka
Summary
Dynamic international flight attendant with United Airlines, skilled in emergency management and customer service. Enhanced passenger satisfaction through effective conflict resolution and multilingual communication. Proven ability to train and coach new hires, fostering a collaborative team environment while ensuring safety and comfort onboard. Committed to maintaining high standards in all aspects of service.
Overview
37
37
years of professional experience
1
1
Certification
Work History
International Flight Attendant
United Airlines
05.1999 - 07.2021
- Remained current on industry regulations and changes affecting international air travel to provide accurate information to both colleagues and customers when necessary.
- Resolved passenger conflicts and medical emergencies during flights.
- Clearly explained and demonstrated safety and emergency procedures to passengers prior to takeoff.
- Attended workshops and trainings in customer service, conflict resolution tactics, and safety procedures to keep abreast of all new requirements and procedures.
- Facilitated communication between flight deck and cabin crew prior to and during flights to promote smooth operations.
- Ensured safety and comfort of customers onboard aircraft.
- Collaborated with fellow crew members to create a welcoming atmosphere for passengers while upholding high standards of professionalism.
- Ensured the safety of passengers by conducting pre-flight checks and adhering to strict safety protocols.
- Assisted passengers with diverse linguistic backgrounds by utilizing multilingual skills for clear communication and understanding.
- Handled emergency situations calmly and effectively, ensuring the safety of all onboard.
- Contributed to increased customer satisfaction by delivering top-notch in-flight service, including meal preparation and distribution.
- Managed inventory levels on board aircrafts, reducing waste while ensuring adequate supplies for each flight''s specific requirements were available consistently.
- Improved overall passenger satisfaction by staying alert and responsive to their needs throughout the duration of the flight.
- Served as a liaison between passengers and ground staff upon arrival at international airports, ensuring seamless transitions through customs and baggage claim areas.
- Supported new flight attendant hires by sharing knowledge of international flight procedures, contributing to their successful integration into the team roles.
- Worked closely with pilots and ground staff to coordinate flight logistics, ensuring timely departures and arrivals at international destinations.
- Answered passenger questions and provided solutions to issues arising during flights.
- Verified aircraft and passenger compliance with policies, regulations, and safety guidance.
- Maintained a clean and comfortable cabin environment throughout flights, resulting in positive feedback from passengers.
- Relayed updates and information to passengers after confirming key details with pilot.
- Assisted passengers with disabilities by providing wheelchairs and supporting throughout airport to provide excellent customer service.
- Greeted passengers, assisted with carry-on baggage storage and delivered onboard announcements.
- Supported passengers with special needs and provided assistance to wheelchair passengers.
Owner/Travel Agent
Fairbanks Avenue Travel
01.1985 - 04.1999
- Managed day-to-day business operations.
- Developed and maintained strong relationships with clients, resulting in repeat business and referrals.
- Oversaw daily operations, ensuring all tasks were completed accurately and efficiently by team members.
- Increased customer satisfaction by implementing efficient business processes and providing exceptional service.
- Consulted with customers to assess needs and propose optimal solutions.
- Managed financial aspects of the business, including budgeting, financial reporting, and tax preparation.
- Hired trained, and managed a high-performing team of employees dedicated to achieving company goals.
- Trained and motivated employees to perform daily business functions.
- Established a positive workplace culture that fostered employee engagement, collaboration, and loyalty.
- Implemented marketing strategies to increase brand awareness and attract new customers.
- Achieved financial growth with strategic planning, cost control measures, and targeted marketing efforts.
- Organized and attended trade shows and special events to showcase products, network with other businesses and attract new customers.
Education
General Studies
Kentucky Wesleyan University
Owensboro, KYSkills
- Verbal and written communication
- Cleanliness and sanitation
- Passenger safety
- Safety procedures
- Food and beverage service
- Training and coaching
- Emergency management
- Emergency situations management
- Cultural sensitivity
- Travel documentation
- Medical emergency response
- Business class service
- Company culture and values
- Global geography
- Customer service
- Problem-solving
- Attention to detail
Accomplishments
- Assisted customers with storing luggage in overhead compartments, boosting stowing space by 100% efficiency.
- Recognized as Employee of the Month for handling intense situations with poise and compassion.
- Took on additional crew responsibilities when other flight attendants were overwhelmed, which provided valuable on-the-job training in different roles.
- Successfully calmed passengers during a turbulent storm in 2010 while en route t0 Kona, Hawaii
Certification
- CPR certified .United Airlines 1999-2021
Languages
English
Professional Working
Timeline
International Flight Attendant
United Airlines
05.1999 - 07.2021
Owner/Travel Agent
Fairbanks Avenue Travel
01.1985 - 04.1999
General Studies
Kentucky Wesleyan University
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