Cynthia Tomney
Lyndhurst,ON
Summary
Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires and providing customized solutions to build loyalty.
Overview
14
14
years of professional experience
Work History
Customer Service Representative
StarTek
03.2009 - 11.2011
- Managed a high volume of calls daily, maintaining composure under pressure while providing exceptional service.
- Demonstrated excellent multitasking abilities by simultaneously handling multiple tasks such as navigating systems, taking notes on calls, and answering inquiries from clients.
- Helped large volume of customers and cell phone dealers every day with positive attitude and focus on customer satisfaction.
- Activated cell phones for an American company
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
Factory Production Worker
Manpower Temporary Services
02.2005 - 09.2006
- Unloaded and loaded items from conveyors, machines, and conveyances.
- Carefully packaged finished products and prepared for shipment.
- Exceeded daily production targets consistently due to efficient time management skills and strong attention to detail.
- Ensured products met company standards through meticulous quality control inspections, resulting in fewer returns or defects.
Customer Service Cashier
Forfar Dairy
01.2004 - 01.2005
- Maintained a clean and organized workspace, promoting a welcoming environment for customers.
- Handled high-pressure situations calmly, maintaining composure during busy periods or difficult interactions.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Processed customer orders and accurately handled payment transactions.
- Packaged cheeses and stocked shelves
Customer Service Representative
Beautyrock
02.1998 - 06.2000
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Placed outbound customer service calls
- Adapted quickly to new technologies introduced into the call center environment, utilizing tools effectively during customer interactions.
- Maintained a thorough knowledge of products and services to provide accurate information to customers.
Education
No Degree - Secretarial
Clarke College
Brockville, ON1996
High School Diploma -
Bathurst High School
Bathurst, NB01.1993
Skills
- Customer Service
- Problem-solving abilities
- Active Listening
- Data Entry
- Customer Relations
- Critical Thinking
- Call center experience
- Money handling abilities
- Payment Processing
- Data Collection
- Building rapport
Languages
English
Native or Bilingual
Timeline
Customer Service Representative
StarTek
03.2009 - 11.2011
Factory Production Worker
Manpower Temporary Services
02.2005 - 09.2006
Customer Service Cashier
Forfar Dairy
01.2004 - 01.2005
Customer Service Representative
Beautyrock
02.1998 - 06.2000
No Degree - Secretarial
Clarke College
High School Diploma -
Bathurst High School
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