Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Cynthia Swanosn

Winnipeg,MB

Summary

Dynamic Assistant Manager with a proven track record at Auto Canada, enhancing customer experience and fostering staff development. Skilled in operations management and customer service, achieving consistent sales growth and high customer satisfaction. Excelled in money handling and team leadership, mentoring staff and surpassing financial goals.

Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.

Overview

14
14
years of professional experience

Work History

Assistant Manager

Auto Canada
01.2019 - Current
  • Supervised day-to-day operations to meet performance, quality and service expectations.
  • Maintained a clean, safe, and organized store environment to enhance the customer experience.
  • Developed strong working relationships with staff, fostering a positive work environment.
  • Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
  • Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
  • Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
  • Managed inventory levels to minimize stockouts while reducing overhead costs.
  • Mentored junior staff members in their professional development by offering guidance/support in their assigned roles.
  • Assisted in recruiting, interviewing, hiring, and onboarding of new employees to maintain adequate staffing levels.
  • Collaborated with the management team to develop strategic plans for business growth and improvement.
  • Assisted in budget preparation, ensuring alignment with financial goals.
  • Collaborated with management team to set sales targets and strategies, achieving consistent sales growth.
  • Managed payroll, receivables , payables and collecting payments from vendors.

Service Adviosr

Capital Ford
02.2011 - 12.2018
  • Educated customers on proper vehicle maintenance, fostering long-term relationships built on trust and loyalty.
  • Maintained high customer satisfaction standards to meet or exceed targets.
  • Managed multiple priorities simultaneously while maintaining strong attention to detail in a fast-paced environment.
  • Consistently met or exceeded monthly sales targets by upselling relevant products/services when appropriate.
  • Conducted thorough vehicle inspections to identify needed maintenance or repairs, recommending appropriate services to customers.
  • Coordinated effectively with technicians and management staff, ensuring seamless communication throughout the entire service process.
  • Maintained detailed records of services performed, ensuring accuracy in billing and warranty claims processing.
  • Supported overall team success by assisting coworkers with complex customer inquiries and providing backup during peak periods.
  • Achieved high customer ratings by consistently exceeding expectations in all aspects of service advising.

Education

Bachelor of Computer Science - Computer Programming

Granton's Institute of Technology
Toronto, ON
06-2003

High School Diploma -

John Taylor Collegiate
Winnipeg, MB
06-1997

Skills

  • Customer service
  • Money handling
  • Team leadership
  • Decision-making
  • Task delegation
  • Goal setting
  • Workload management
  • Operations management

Languages

English
Full Professional

Timeline

Assistant Manager

Auto Canada
01.2019 - Current

Service Adviosr

Capital Ford
02.2011 - 12.2018

Bachelor of Computer Science - Computer Programming

Granton's Institute of Technology

High School Diploma -

John Taylor Collegiate

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Cynthia Swanosn