Cynthia Shambow
Los Angeles
Summary
Personable Customer Service Representative experienced in building relationships and fostering customer satisfaction. Achieved high productivity and efficiency through strong conflict resolution and data entry skills. Focused on delivering positive experiences and contributing to overall company success.
Overview
7
7
years of professional experience
1
1
Certification
Work History
CNA
Monte Cedro
Altadena
02.2023 - 03.2025
- Monitored vital signs and reported changes to nursing staff promptly.
- Assisted residents with daily living activities and personal care tasks to enhance their comfort and dignity.
- Supported nursing staff in implementing individualized care plans for residents.
- Facilitated patient ambulation and transfers using safe techniques in a clinical setting.
- Answered patient call lights promptly and responded to requests appropriately.
- Trained new staff on caregiving procedures and safety protocols to ensure high-quality resident care.
- Maintained a clean and safe environment for residents at all times.
- Documented resident information accurately in the electronic health records system.
- Provided attentive customer service when interacting with patients, families, and guests to foster a welcoming environment.
CNA
All American Healthcare Services
Los Angeles
01.2021 - 02.2023
- Monitored vital signs and reported changes to nursing staff promptly.
- Supported residents in daily living activities and personal care tasks to enhance comfort and dignity.
- Coordinated daily living activities, personal hygiene, feeding, and ambulation to foster resident independence.
- Utilized mobility devices to assist with patient transportation within facility.
- Ensured clean and safe environment for residents, promoting their well-being and health.
- Facilitated communication between patients, family members, and healthcare professionals.
- Participated in educational programs designed to improve knowledge of health care practices.
- Maintained accurate, timely flow of information by completing thorough patient records and updating healthcare team on patient status.
Customer Service Representative
Ace Hardware
Pasadena
01.2018 - 04.2022
- Educated customers on product features and benefits to support informed purchasing decisions.
- Resolved customer complaints to maintain satisfaction and foster loyalty.
- Resolved complex problems by working with other departments to provide solutions that meet customer needs.
- Identified opportunities for upselling additional products or services based on customer needs.
- Informed customers about billing procedures, processed payments, and provided payment option setup assistance.
- Processed returns and exchanges according to company policies for accurate transactions.
- Utilized point-of-sale systems for processing transactions and managing inventory effectively.
- Trained new staff on customer service protocols and store procedures for consistency.
- Identified and suggested improvements to customer service processes for better service quality.
Education
Cyber Security Certification - Cyber Security
Coursera
Online 01.2024 - 03.2024
High School Diploma -
Marshall High School
Pasadena, CA06-2006
Certified Medical Assistant - Nursing Education
Monrovia Community Adult School
Monrovia, CA 04.2021 - 04.2021
Skills
- Vital sign monitoring
- Patient hygiene support
- Infection control
- Weight transfer techniques
- Electronic health records
- Clinical documentation
- HIPAA compliance
- Multitasking and organization
- Staff training
- Problem solving
- Client support
- Flexibility
Certification
Cyber Security Certification.
Timeline
Cyber Security Certification - Cyber Security
Coursera
01.2024 - 03.2024
CNA
Monte Cedro
02.2023 - 03.2025
Certified Medical Assistant - Nursing Education
Monrovia Community Adult School
04.2021 - 04.2021
CNA
All American Healthcare Services
01.2021 - 02.2023
Customer Service Representative
Ace Hardware
01.2018 - 04.2022
High School Diploma -
Marshall High School