Cynthia Sanchez
Vallejo
Summary
Accomplished leader with expertise in managing HR functions and teams. Proven track record of developing and implementing successful policies and processes to improve efficiency and effectiveness. Adept at delivering world - class recruiting, onboarding, and training. Leverages exceptional communication and interpersonal skills to build and maintain strong relationships with employers, employees, and stakeholders.
I am a hard-working professional who has been consistently praised as results-oriented by my co-workers and management. Over the course of my 16-year career, I've developed a skill set directly relevant to the HR People Leader role you are hiring for, including employee / labor relations, employee engagement and hiring, training & coaching. Overall, I have consistently demonstrated teamwork, communication, and language abilities in every aspect of my Senior HR Business Partner role at Westlake, and I invite you to review my detailed achievements in the attached resume.
Overview
19
19
years of professional experience
Work History
HR Manager /People Leader
SSP America
SFO/SJC/OAK
12.2024 - Current
- Ensured compliance with federal, state and local employment laws.
- Evaluated current HR processes and recommended changes when necessary to improve efficiency.
- Organized orientation sessions for new hires and provided them with onboarding information.
- Analyzed data gathered from surveys, focus groups or other methods to identify areas of improvement within the organization's HR practices.
- Investigated employee relations matters through interviews with involved parties to ensure a fair resolution.
- Provided HR consultation services to leadership and department heads.
- Demonstrated strong problem-solving skills, resolving issues efficiently and effectively.
- Provided guidance on employee grievances or conflicts between colleagues.
- Investigated workplace issues with professionalism and sensitivity and detailed incidents in reports to senior executives.
- Held exit interviews and documented information discussed with employees.
- Handled sensitive employee and company information with highest level of confidentiality and discretion.
- Advised leadership and personnel on driving HR policies, union negotiations, and business strategy implementation.
- Developed training materials and conducted training sessions on project management principles.
SENIOR HR BUSINESS PARTNER
Westlake
09.2022 - 12.2024
- Manage and support HR functions in multiple sites in California and Washington.
- Managed recruitment processes from sourcing candidates through onboarding new hires.
- Maintained up-to-date records of personnel information using various HR software systems.
- Worked closely with managers across departments in order to address any HR-related issues.
- Collaborated with the legal team to ensure compliance with all applicable employment laws.
- Coordinated employee relations activities, including conflict resolution and disciplinary action.
- Established key metrics for measuring the success of HR initiatives, such as employee satisfaction scores.
- Reviewed internal processes and identified areas where improvements could be made.
- Developed and implemented strategies for employee engagement, retention, and performance management.
- Facilitated training sessions that promoted professional development among staff members.
- Provided guidance to senior leadership on key HR initiatives and best practices.
- Organized career development programs, which provided employees with resources for advancement.
SENIOR TRAINING SPECIALIST
Westlake
10.2021 - 09.2022
- Supported multiple Sites across the US in training and development implementing a training program for approximately 100 frontline supervisors
- Maintained database of all trainees' progress records and updated regularly
- Utilized a variety of methods such as lectures, group discussions, role playing exercises to enhance learning experiences
- Delivered instructor- led training sessions in classroom or virtual environment
- Organized workshops and seminars for professional development purposes
- Assisted with onboarding processes by providing orientation and training material to new hires
- Provided detailed feedback on employee's performance during trainings
- Assisted with troubleshooting technical issues that arise during trainings
- Adapted existing course material for different audiences according to their needs
- Created instructional design documents, storyboards and assessments for training initiatives
- Collaborated with subject matter experts to ensure accuracy of content
HR MANAGER
Boral Stone Products
01.2019 - 09.2022
- Managed and supported 3 manufacturing work sites in Ohio, Pennsylvania, and South Carolina
- Answered questions regarding 401K plan, vacation and benefits
- Conducted initial interviews with potential employees to assess qualifications for open positions
- Facilitated team building exercises among employees to foster a positive work environment
- Provided escalated counseling and support to management and employees
- Evaluated existing human resource policies and procedures to ensure compliance with labor laws and regulations
- Developed recruitment strategies for sourcing qualified job candidates through online postings, social media campaigns, job fairs, universities and other relevant sources
- Managed onboarding processes for new hires including paperwork completion and orientation activities
- Created tracking systems for personnel records such as compensation histories, benefits enrollments, performance reviews and terminations
- Provided HR guidance and support to management on employee - related issues, including performance management, disciplinary action, terminations, and policy interpretation
- Analyzed organizational data to identify trends in hiring practices and recommend changes to improve efficiency of the recruitment process
- Analyzed causes of turnover and suggested approaches to drive improvements in employee retention
- Collaborated with corporate talent acquisition team on recruitment efforts
- Performed confidential investigations into employee complaints regarding harassment or discrimination in the workplace
- Conducted exit interviews to gain insight into reasons for departure from the company
- Participated in weekly staff meetings and met with management to review progress and status of various issues
- Performed background checks and reference checks on potential candidates for open positions
- Compiled statistical data from various sources to assist senior management with strategic decision making
- Maintained in - depth knowledge of labor laws and regulations
- Maintained accurate records of personnel related data using HR software systems such as ADP Vantage
- Recruited and onboarded new employees, ensuring compliance with regulatory requirements
- Established and maintained contact with external recruitment sources
- Oversaw and coordinated content onboarding processes for new hires
- Coordinated employee recognition programs designed to reward excellent performance
HR GENERALIST
Boral Stone Products
Napa
01.2015 - 01.2019
- Implemented HR policies and procedures to ensure compliance with labor laws and regulations
- Performed pre - employment background checks and drug screens for job candidates
- Coordinated and facilitated initial benefits orientation and new associate orientation
- Coordinated employee recognition programs designed to motivate staff members
- Assisted with recruitment efforts by screening resumes, conducting interviews, and preparing offer letters
- Conducted employee orientations to introduce new hires to company policies, benefits, and culture
- Managed employee relations issues such as grievances, disciplinary actions, complaints, and terminations
- Ensured compliance with federal and state employment laws by regularly reviewing policies
- Analyzed current HR processes and procedures and recommended improved methods
CUSTOMER SERVICE REPRESENTATIVE
Boral Stone Products
08.2016 - 08.2017
- Maintained knowledge of company products to provide helpful suggestions and recommendations to customers
- Delivered personalized customer service relating to questions and promptly resolved basic problems on customer accounts
- Responded to telephone inquiries and complaints following standard operating procedures
- Remained open to feedback from supervisor and peers to build and improve skills set
- Maintained a high level of professionalism when dealing with difficult customers
- Tracked all incoming calls and emails from customers using appropriate software applications
ASSISTANT WEDDING COORDINATOR
Chardonnay Golf Club
American Canyon
07.2013 - 02.2016
- Handled inquiries from potential clients regarding venue availability, packages, pricing
- Performed administrative tasks including filing paperwork, answering phones, and responding to emails
- Negotiated contracts with vendors in order to obtain competitive rates
- Resolved any issues or complaints that arose during the course of a wedding event
- Worked closely with caterers, photographers, florists, musicians., as necessary
- Created detailed wedding timelines to ensure timely completion of tasks
- Maintained a professional attitude at all times while interacting with clients and vendors
- Provided support for guests during pre - wedding activities, such as tastings and rehearsals
- Provided guidance and direction throughout the entire wedding planning process
- Collaborated closely with other staff members on projects related to weddings
HR COORDINATOR
Boral Stone Products
07.2007 - 01.2015
- Served as a resource for employees regarding questions about benefits eligibility or coverage
- Ensured compliance with all labor laws related to hiring practices and working conditions
- Coordinated onboarding activities such as orientation, paperwork completion, and new hire training
- Processed background checks on potential hires prior to extending job offers
- Conducted new hire orientations to ensure employees understand company policies and procedures
- Organized training sessions for staff members on topics such as sexual harassment prevention and diversity awareness
BANQUET SERVER
Chardonnay Golf Club
American Canyon
12.2012 - 06.2013
- Delivered food and beverages from staging areas to guests
- Provided exceptional service to guests at corporate and social events in a professional and friendly manner
- Assisted with the set - up and breakdown of banquet rooms
- Performed side duties such as rolling silverware or refilling condiments as necessary
- Replenished buffet items to deliver food consistency and freshness
- Delivered food items quickly and efficiently to guest tables according to established standards of quality assurance
- Interacted professionally with customers and staff members to ensure satisfaction throughout the event
- Communicated effectively with kitchen staff regarding customer allergies or special orders
STAFFING ASSISTANT
BBSI - Staffing Agency
Napa
01.2006 - 07.2007
- Liaised between new hires and other departments regarding onboarding paperwork completion
- Assisted in developing interview questions tailored to each position's requirements
- Coordinated onsite interviews between hiring managers and prospective employees
- Utilized applicant tracking system to track candidates throughout the hiring process
- Assisted Staffing Manager with screening, background checks, drug screens
Education
High School -
Vallejo High School
Vallejo, CaCommunity College -
Napa Community College
Napa, CaSkills
- Conducting Employee Surveys
- Strategic Planning
- Operational Efficiency
- Talent Recruitment
- Integrating Policies
- Work Culture Enhancement
- Specialized HR Projects
- Employee Performance Reviews
- Complaint Response
- Employee Feedback and Recognition
- Onboarding
- Training and Development
- Exit Interviews and Processes
- Engagement Activities
- Human Resources Operations
- Building Morale
- Critical Thinking
- Service Quality
- Data Entry
- Active Listening
- Customer Satisfaction
- Microsoft Office
- Influencing skills
- Grievance handling
- Change management
Languages
Spanish, Bilingual
Languages
Spanish
Native/ Bilingual
Timeline
HR Manager /People Leader
SSP America
12.2024 - Current
SENIOR HR BUSINESS PARTNER
Westlake
09.2022 - 12.2024
SENIOR TRAINING SPECIALIST
Westlake
10.2021 - 09.2022
HR MANAGER
Boral Stone Products
01.2019 - 09.2022
CUSTOMER SERVICE REPRESENTATIVE
Boral Stone Products
08.2016 - 08.2017
HR GENERALIST
Boral Stone Products
01.2015 - 01.2019
ASSISTANT WEDDING COORDINATOR
Chardonnay Golf Club
07.2013 - 02.2016
BANQUET SERVER
Chardonnay Golf Club
12.2012 - 06.2013
HR COORDINATOR
Boral Stone Products
07.2007 - 01.2015
STAFFING ASSISTANT
BBSI - Staffing Agency
01.2006 - 07.2007
High School -
Vallejo High School
Community College -
Napa Community College