Cynthia Saballa
Brampton,ON
Summary
- To acquire an entry level position in an organization or company that will utilize my skills and knowledge of international affairs to serve populations in need. Resourceful and resolute Immigration Assistant student with excellent analytical skills and a demonstrated commitment to providing a great client service.
- Responsible, dependable, and always takes pride in a job well done
- Highly capable of working independently with minimal supervision and in a team setting.
- Ability to plan, organize, multitask, prioritize, and work in a fast-paced, intense environment.
- Diligent worker, adaptive learner, and ability to assume responsibility
- Effective communication and people skills with an ability to resolve conflicts in a timely and respectful manner
- Excellent in customer service
- Knowledge of the Canadian Immigration and Refugee issues
- Ability to collect/organize information & assess the reliability the credibility of resources
- Proficient in all Microsoft Office Tools
- Excellent negotiation abilities and skillful in interviewing techniques
- Language: English and Filipino
Overview
15
15
years of professional experience
1
1
Certification
Work History
Immigration Assistant Internship
Bhavneet Bhatia Consultancy & Immigration Services Inc
01.2023 - Current
- Manage a diverse caseload of immigration applications, including but not limited to temporary visa applications, work permits, permanent resident applications, and family reunification cases
- Conduct comprehensive assessments of client eligibility and provide expert advice on immigration processes, requirements, and legal obligations
- Prepare and submit accurate and complete immigration applications on behalf of clients, ensuring adherence to established timelines and regulatory guidelines
- Maintain meticulous records and case files, documenting all interactions, correspondence, and relevant updates pertaining to each case
- Provide continuous support and guidance to clients throughout the immigration process, addressing inquiries, and providing updates on case progress
- Stay updated with changes in immigration laws, policies, and procedures to ensure accurate and up-to-date advice and service provision
- In-depth knowledge of permanent and temporary immigration applications including but not limited to ICT, LMIA, SOWP, Sponsorships, Express Entry, PNP etc
- Familiar with a wide range of immigration applications and processes
- Excellent understanding of documentation requirements and eligibility criteria for different immigration categories
- Exceptional attention to detail, ensuring accuracy and completeness of applications and supporting documents
- Excellent communication skills, both written and verbal, with the ability to effectively explain complex immigration concepts to clients
- Outstanding organizational and time management abilities to handle multiple cases and meet deadlines
- A strong commitment to providing excellent client service and maintaining the highest ethical standards.
- Built strong relationships with clients, offering compassionate support during challenging immigration situations.
- Effectively managed deadlines through proactive planning strategies that ensured all required actions were completed promptly.
Postal Clerk - Holiday Season
Canada Post - Gateway
11.2023 - 01.2024
- Sort mail items into batches
- Operate mail-processing equipment
- Transport mail between floors or section, using rolling or motorized equipment
- Check mail items to make sure the address and postage are correct
- Enter data into computer
- Stand in one place for up to 3.5 hours at a time
- Bend, reach, lift and carry items using lettertainer
- Assemble and disassemble monotainer.
- Operated various mail processing equipment, ensuring consistent accuracy in mail handling.
Child Caregiver
Private
01.2019 - 10.2021
- Supervise and care for children, bathe, feed, put them into bed, prepare formulas and change diapers for infants, bring children to Doctor when they get sick and give medication
- Plan, prepare and serve meals for family, running errands, and groceries
- Do housekeeping such as sweep, mop, wash and polish floors, dust furniture, vacuum carpets, couch, beds, area rugs, change bedsheets, make sure that towels are clean, stock toiletries, clean, disinfect and polish kitchen and bathrooms, do laundry, iron clothes, take the garbage every night and put it in bin
- Help them to read their books, teach them their assignments and help to review their lesson, set a playdate, bring them to the library and the most important thing is to make sure that they are safe and happy every day.
- Sanitized dishes, tabletops, toys, and frequently touched surfaces to prevent spreading of germs.
- Taught children to organize toys, wash hands, and share by leading by example.
Head Cashier
Gaisano Grand Mall
01.2012 - 03.2015
- Enhanced customer satisfaction by efficiently processing transactions and addressing inquiries.
- Streamlined the checkout process for improved customer experience and reduced wait times.
- Ensured accuracy in cash handling, minimizing discrepancies and maintaining balanced registers.
- Mentored new cashiers, providing comprehensive training that resulted in increased productivity.
- Collaborated with store management to optimize cashier scheduling for peak hours, maximizing efficiency.
- Assists customers waiting for check out, scanned items, requested price checks, honored appropriate coupons, collected payments, and gave change as appropriate.
- ·Count daily register funds and deposit.
- Process returns items.
Telemarketer
SM Hypermarket
05.2009 - 09.2011
- Call potential clients, set up a meeting to discuss the benefits and advantages of the company's services
- Update and organized documents for client files
- Prepared detailed monthly and annual reports.
- Completed daily cold calling and outreach to build sales pipeline.
- Recorded and updated customer information in online systems.
- Answered calls, took messages, and transferred calls to correct individuals.
Education
Diploma - Immigration Assistant
CDI College
Scarborough, ON02.2024
Bachelor of Science - Bachelor of Science in Computer Engineering Diplom
Northwest Samar State University
03.2006
Certificate - Canadian English Language Proficiency Index Progra
Queen's Collegiate
Etobicoke, ONWorld Education Service -
Educational Credential Assessment for Immigration, Refugees and Citizenship Canada
Skills
- Continuous Process Improvement
- Phone Etiquette
- Immigration Case File Strategies
- Visa, Work Permit, Sponsorship Applications
- Compliance
- Immigration Inquiries
- Office administration
- Active listening
- Team collaboration
- Conflict resolution
- Time management
- Customer Service
- Cash Register
- Multitasking
- Microsoft Office
- Marketing
Certification
- Building English Language Skills for Everyday Communication and for taking Language Tests, Labour Education Centre, location, ON, 12/2019
- Public Speaking, The Neighborhood Organization, Toronto, ON, 03/2019
Community Service
2019 WCW "Experience' Expo, Canadian Council of the Blind - CCB Toronto Visionaries, Toronto, Ontario, February 2019
Languages
English
Full Professional
Timeline
Postal Clerk - Holiday Season
Canada Post - Gateway
11.2023 - 01.2024
Immigration Assistant Internship
Bhavneet Bhatia Consultancy & Immigration Services Inc
01.2023 - Current
Child Caregiver
Private
01.2019 - 10.2021
Head Cashier
Gaisano Grand Mall
01.2012 - 03.2015
Telemarketer
SM Hypermarket
05.2009 - 09.2011
Diploma - Immigration Assistant
CDI College
Bachelor of Science - Bachelor of Science in Computer Engineering Diplom
Northwest Samar State University
Certificate - Canadian English Language Proficiency Index Progra
Queen's Collegiate
World Education Service -
Educational Credential Assessment for Immigration, Refugees and Citizenship Canada
- Building English Language Skills for Everyday Communication and for taking Language Tests, Labour Education Centre, location, ON, 12/2019
- Public Speaking, The Neighborhood Organization, Toronto, ON, 03/2019
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