Cynthia Ross
EDMONTON,AB
Summary
Professional manager with solid background in retail operations and multi-store oversight. Skilled in inventory management, sales strategy, staff development, and customer satisfaction. Strong focus on team collaboration, adaptability to changing needs, and achieving measurable results. Known for leadership, problem-solving, and effective communication.
Overview
20
20
years of professional experience
1
1
Certification
Work History
Duel Store Manager
The Body Shop
Edmonton, AB
09.2014 - Current
- Implemented loss prevention strategies, leading to a significant reduction in shrinkage rates across both store locations.
- Developed successful marketing campaigns to drive foot traffic and increase brand awareness, ultimately improving sales performance.
- Managed payroll processes accurately while adhering to budgetary constraints set forth by upper management.
- Set achievable yet challenging sales targets for each store location, motivating employees to strive towards reaching their goals consistently.
- Oversaw store layout design changes to create a more appealing shopping experience for customers and maximize sales floor space utilization.
- Managed inventory control systems, ensuring optimal stock levels and minimizing product loss or waste.
- Addressed customer complaints promptly and professionally, turning potential negative experiences into positive resolutions that fostered loyalty from clients.
- Analyzed financial data to identify trends and areas of improvement, adjusting business strategies accordingly for better profitability outcomes.
- Enhanced employee morale with regular feedback sessions and team-building activities, leading to a decrease in turnover rates.
- Implemented staff training programs, enhancing employees skills and knowledge of company policies and procedures.
- Mentored junior managers, fostering their professional growth through guidance on best practices in retail management techniques.
- District Operations Ambassador: Helping 15 stores with the interviewing and hiring process.
- Played an integral role in two successful store openings, ensuring smooth transitions from construction to fully operational retail environments while minimizing delays or disruptions.
- Increased overall customer satisfaction by implementing effective sales strategies and exceptional customer service.
- Conducted regular performance evaluations of staff members, identifying strengths and weaknesses while offering constructive feedback for improvement opportunities.
Store Manager
Bouclair Home
Edmonton, AB/ Fredericton NB
02.2013 - 09.2014
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Assisted with hiring, training and mentoring new staff members.
- Improved customer satisfaction through staff training in customer service and product knowledge.
- Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
- Mentored new hires during their onboarding process, ensuring they were well-equipped to excel in their roles from day one.
- Rotated merchandise and displays to feature new products and promotions.
- Maximized sales by creating innovative visual merchandising displays and store layouts.
- Conducted regular performance reviews for staff members, providing constructive feedback and opportunities for growth.
- Approved regular payroll submissions for employees.
- Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
- Oversaw loss prevention efforts, minimizing shrinkage by implementing effective security measures and training staff on proper procedures.
- Organized special events such as seasonal sales promotions to drive foot traffic into the store and increase sales opportunities.
- Conducted market research to better understand local consumer base, tailoring store offerings to meet their needs.
- Analyzed sales data to identify trends and adjust inventory accordingly, preventing stockouts of popular items.
- Enhanced employee performance and satisfaction by establishing clear goals and providing regular feedback.
- Oversaw daily operations to ensure compliance with health and safety standards, maintaining safe environment for both staff and customers.
Operations Manager
Bed Bath & Beyond
Fredericton, NB
01.2012 - 02.2013
- Supervised operations staff and kept employees compliant with company policies and procedures.
- Empowered employees to take ownership of their responsibilities, leading to increased accountability and improved performance outcomes.
- Conducted regular performance reviews, identifying areas for improvement and developing action plans to address them.
- Managed inventory and supply chain operations to achieve timely and accurate delivery of goods and services.
- Led hiring, onboarding and training of new hires to fulfill business requirements.
- Developed and maintained relationships with external vendors and suppliers.
- Established positive and effective communication among unit staff and organization leadership, reducing miscommunications, and missed deadlines.
- Analyzed and reported on key performance metrics to senior management.
- Oversaw facility maintenance, ensuring optimal functionality of equipment and infrastructure at all times.
- Managed budgets effectively, consistently delivering projects on-time and within financial constraints.
- Tracked trends and suggested enhancements to both challenge and refine company's product offerings.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Assisted in recruiting, hiring and training of team members.
- Championed safety protocols to maintain a secure working environment, reducing workplace accidents significantly.
Assistant Front End Manager/Membership/Merchandiser
Costco
Fredericton, NB
02.2011 - 01.2012
- Improved customer satisfaction by efficiently managing front-end operations and addressing customer concerns promptly.
- Streamlined checkout processes for faster service and reduced wait times, enhancing the overall shopping experience.
- Enhanced loss prevention measures through diligent monitoring of front-end activity and promoting employee awareness about potential risks.
- Collaborated with store management to develop strategies for improving sales and maintaining a positive store atmosphere.
- Participated in regular management meetings to stay informed about company updates, policy changes, and opportunities for professional development.
- Fostered a culture of exceptional customer service by leading by example, demonstrating positive attitudes, and maintaining high-performance standards across the front-end team.
- Coordinated breaks and lunches while ensuring adequate coverage at registers to maintain efficient operations throughout the day.
- Addressed escalated customer issues with professionalism, resolving conflicts in a timely manner while preserving positive relationships between customers and the store brand.
- Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
- Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
Store Manager
Value Village/Savers
St. John's,NL/Halifax,NS/Sydney,NS/Fredericton,NB
04.2005 - 02.2011
- Established collaborative relationships with suppliers, negotiating favorable terms for purchasing products at competitive prices.
- Implemented loss prevention strategies, leading to a significant reduction in shrinkage rates across all store locations.
- Developed successful marketing campaigns to drive foot traffic and increase brand awareness, ultimately improving sales performance.
- Managed payroll processes accurately while adhering to budgetary constraints set forth by upper management.
- Set achievable yet challenging sales targets for each store location, motivating employees to strive towards reaching their goals consistently.
- Monitored security measures within the stores to prevent thefts or other losses which could impact the bottom line negatively.
- Coordinated seasonal promotions effectively by collaborating with marketing teams to create eye-catching displays that enticed customers into making purchases during peak selling periods.
- Analyzed financial data to identify trends and areas of improvement, adjusting business strategies accordingly for better profitability outcomes.
- Mentored junior managers, fostering their professional growth through guidance on best practices in retail management techniques.
- Played an integral role in three successful store openings, ensuring smooth transitions from construction to fully operational retail environments while minimizing delays or disruptions.
- Conducted regular performance evaluations of staff members, identifying strengths and weaknesses while offering constructive feedback for improvement opportunities.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization. Over 70 employees in each location.
- Effectively helped build great rapport/interactions between stores and their community donation partners.
Education
Bussiness Administration.
Keyin Technical Collage
St. John's, NLNo Degree - Psychology
Memorial University of Newfoundland
St John's, NLSkills
- Workplace safety
- Multitasking and organization
- Operations monitoring
- Employee relations and conflict resolution
- POS systems proficiency
- Policies and procedures implementation
- Team leadership and coaching
- Visual merchandising
- Retail inventory management
- Human resources
- Business development
- Retail operations management
Accomplishments
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Achieved lowest shrink numbers in district by completing inventory controls with accuracy and efficiency.
- Achieved high customer satisfaction scores through effectively helping develop Team member engagement training.
- Supervised teams of 70+ staff members.
- Helped with setting up and executing mass hiring events.
- Achieved awards and recognitions from all my employers for customer service and community involvement.
Languages
English
Full Professional
Certification
- Salesforce Certified
- Forklift Certification
- First Aid Certification
- CPR/AED Certification
- Driver's License
- Mental Health First Aid Certified.
Timeline
Duel Store Manager
The Body Shop
09.2014 - Current
Store Manager
Bouclair Home
02.2013 - 09.2014
Operations Manager
Bed Bath & Beyond
01.2012 - 02.2013
Assistant Front End Manager/Membership/Merchandiser
Costco
02.2011 - 01.2012
Store Manager
Value Village/Savers
04.2005 - 02.2011
Bussiness Administration.
Keyin Technical Collage
No Degree - Psychology
Memorial University of Newfoundland