CYNTHIA RAPOSO

Time & Attendance Clerk - Clerical II

• Manage time and attendance processes including daily time entry, corrections, approvals, and compliance with company and union guidelines.
• Research and resolve timekeeping discrepancies by reviewing hours, schedules, and documentation to support accurate payroll processing.
• Collaborate with payroll, HR, and field supervisors to ensure seamless communication and issue resolution.
• Provide clear and timely assistance to employees regarding schedules, time discrepancies, vacation, and payroll-related concerns.

Lines Office Clerk - Clerical I

• Provided quality clerical support through data entry, document management, email correspondence, and overseeing operation of office equipment.
• Provided customer support through phone, email, and in person interactions, delivering a professional and positive experience.
• Routed business correspondence, documents, and messages to correct departments and staff members.
• Assisted field staff and supervisors with administrative needs to support daily operations and department productivity.

• Developed new business relationships and maintained existing through regular communications and effective account management.
• Performed effectively in self-directed work environment, managing day-to-day operations and decisions.
• Fostered lasting relationships with customers through effective communication and quick response, resulting in long-term loyalty and expanded client base.
• Worked independently with minimal supervision.
• Selected correct products based on customer needs, product specifications and applicable regulations.

• Coordinated team members with focus on productivity, efficiency, and enhancing customer experience.
• Resolved challenging customer complaints to full satisfaction, promoting brand loyalty and maximizing repeat business.
• Reconciled cash and credit card transactions to maintain accurate records.
• Secured safety of business and employees at closing time by locking doors, reducing lighting and checking surrounding areas for suspicious activity.
• Started waitressing and was promoted to manager after showing progressive performance and willingness to learn more. Still assist in picking up serving shifts as well.
• First Aid certified.

• Coordinate executive communications, including taking calls, responding to emails and interfacing with members
• Prepare internal and external documents for team members and the Executive Professional
• Schedule meetings and appointments and manage the tee sheet
• Arrange member hosted events such as golf outings and fund-raising events
• Maintain an organized filing system of paper and electronic documents
• Uphold a strict level of confidentiality
• Develop and sustain a high level of professionalism among staff and members
• Opened and closed shop independently as needed.