Cynthia Quintero Ayon
Delano,CA
Summary
Proven Customer Service Representative at Vallarta Supermarket, adept in critical thinking and data entry, significantly enhanced customer loyalty through empathetic resolution of complaints and efficient dispute management. Demonstrated bilingual communication prowess, ensuring high customer satisfaction and operational excellence without specific reliance on numerical achievements.
Overview
2
2
years of professional experience
Work History
Customer Service Representative
Vallarta Supermarket
10.2022 - Current
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Counting the cashiers tills and inputting them in the system at the end of the day
- Answering phone calls
- Worked flexible schedule and extra shifts to meet business needs.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
Education
High School Diploma -
Delano High School
Delano, CA07-2022
Skills
- Customer service
- Active listening
- Critical thinking
- Data entry
- Call center operations
- Communication skills
- Data collection
Languages
English
Full Professional
Spanish
Full Professional
Timeline
Customer Service Representative
Vallarta Supermarket
10.2022 - Current
High School Diploma -
Delano High School
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