Cynthia Osei
Toronto,Ontario
Summary
Driven professional with experience at Royal Foam Ghana Limited, excelling in customer engagement and sales enhancement. Demonstrated ability to increase sales through expert customer service and product knowledge. Skilled in cash handling and possesses strong communication abilities, fostering team cooperation and customer satisfaction. Proven track record in achieving results in fast-paced environments. Motivated Sales Assistant committed to providing excellent customer service. Organized, detail-oriented and empathetic to customer needs. Skilled at helping customers find the products and services that they need.
Overview
6
6
years of professional experience
Work History
Sales Assistant
Royal Foam Ghana Limited
Kumasi Ghana
02.2018 - 01.2024
- Handled customer inquiries, complaints, and returns professionally, ensuring a positive experience for all clients.
- Processed transactions accurately while maintaining a high level of customer service.
- Increased sales by building strong customer relationships and providing excellent service.
- Helped customers locate products and checked store system for merchandise at other sites.
- Assisted customers with prompt and polite support in-person and via telephone.
- Assisted customers in making informed decisions by offering detailed product knowledge and comparisons.
- Remained calm and poised in high-stress, dynamic environment to promote service to customers and staff.
Cleaning Assistant
Deevak Enterprise
Kumasi Ghana
12.2017 - 01.2018
- Mopped and vacuumed floors to remove residue and restore finished appearance.
- Used time management and efficient cleaning methods to meet deadlines.
- Wiped windows, tables and other surface areas to eliminate dust and residue and increase aesthetic value.
- Scrubbed and sanitized toilets and trash cans to maintain healthy environment.
Education
High School Diploma -
Dadease Agriculture Senior High
Kumawu Kumasi 01.2016
Skills
- Cash Handling
- Goal-Oriented
- Stock management
- Sales expertise
- Customer Needs Assessment
- Honest and Dependable
- Team Cooperation
- Reliable and Responsible
- Strong Communication and Interpersonal Skills
- Friendly and Helpful
- Fitting room maintenance
- Processing payments
- Complex Problem-Solving
Languages
English
Native or Bilingual
Timeline
Sales Assistant
Royal Foam Ghana Limited
02.2018 - 01.2024
Cleaning Assistant
Deevak Enterprise
12.2017 - 01.2018
High School Diploma -
Dadease Agriculture Senior High