Cynthia Ortega
Los Banos
Summary
Strong focused on team collaboration, operational efficiency, and achieving measurable outcomes. Adept at strategic planning, process improvement, and fostering culture of accountability and excellence. Known for adaptability and consistency meeting changing organizational needs.
Overview
13
13
years of professional experience
Work History
Online Fulfillment Sorter
Amazon
Tracy
10.2024 - 01.2025
- Identified any issues regarding product labels, sizes, colors during the sorting process.
- Followed company policies and procedures for waste management and sorting.
- Collaborated with team members to increase sorting efficiency and accuracy.
- Fulfilled and organized orders to foster accurate and efficient delivery process.
Manager
Spirit Halloween
Morgan Hill
08.2021 - 11.2023
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Maximized performance by monitoring daily activities and mentoring team members.
- Improved safety procedures to create safe working conditions for workers.
Paraprofessional
360 Degree Inc
Gilroy
04.2018 - 06.2021
- Oversaw students in classroom and common areas to monitor, enforce rules, and support lead teacher.
- Improved classroom management by assisting teachers with behavioral interventions and monitoring student progress.
- Supervised students during non-instructional periods such as lunch, recess, or field trips, ensuring safety at all times.
- Kept classrooms clean, neat, and properly sanitized for student health and classroom efficiency.
- Reported on student progress, behavior, and social skills to parents.
- Provided one-on-one support to students with special needs, fostering supportive learning environment.
Elderly Caregiver
Maria Reynoso
Los Banos
07.2016 - 04.2018
- Offered companionship and kindness to elderly patients.
- Cleaned house, ran errands, and managed laundry.
- Assisted with personal hygiene tasks such as bathing, grooming, dressing, feeding, toileting giving attention to detail.
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Laundered items, changed sheets and made bed to keep patients' bedroom clean.
- Collaborated with healthcare team members to provide comprehensive care plans for each patient.
- Ensuring medications are taken correctly and on time, including understanding potential side effects and interactions.
- Identifying triggers for agitation or confusion, using calming techniques to manage challenging behaviors.
- Managed challenging behaviors on dementia patients by reassuring and redirecting the situation.
- Administered medications as prescribed by physicians, ensuring proper dosage.
- Guided patients to restroom to support bladder and bowel relief requirements.
Sales Associate
Carters Inc
02.2012 - 06.2015
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Managed returns, exchanges and refunds in accordance with store policy.
- Collaborated with team members to improve overall store performance, sharing best practices, and offering support as needed.
- Educated clients on current promotional offerings and products using persuasive selling tactics.
- Managed inventory to ensure product availability, contributing to uptick in sales.
Education
High School Diploma -
San Benito High School
Hollister, CA12-2012
Skills
- Inventory management
- Customer service
- Team collaboration
- Computer skills
- Bilingual
- First Aid/CPR certified
- Problem solving
- Multitasking
- Reporting and documentation
- Teamwork
Timeline
Online Fulfillment Sorter
Amazon
10.2024 - 01.2025
Manager
Spirit Halloween
08.2021 - 11.2023
Paraprofessional
360 Degree Inc
04.2018 - 06.2021
Elderly Caregiver
Maria Reynoso
07.2016 - 04.2018
Sales Associate
Carters Inc
02.2012 - 06.2015
High School Diploma -
San Benito High School