Cynthia Onwuamaeze
Hammonds Plains,NS
Summary
Dedicated and detail-oriented professional with extensive experience in customer service, care coordination, and data management across diverse industries. Proven track record of enhancing customer satisfaction through effective communication and problem-solving. Proficient in managing care plans, utilizing CRM systems, and collaborating with teams to streamline operations. Committed to delivering exceptional service and fostering positive client relationships.
Overview
6
6
years of professional experience
Work History
Care Coordinator
RNS Health Care Services Inc
Newmarket, Ontario
03.2024 - Current
- Coordinated patient care services, ensuring effective communication among patients, families, and healthcare providers.
- Developed and implemented personalized care plans based on individual needs.
- Monitored patient progress and collaborated with multidisciplinary teams to adjust care plans, as needed.
- Assisted patients in navigating healthcare systems, including scheduling appointments and accessing resources.
- Maintained accurate and confidential patient records, ensuring compliance with healthcare regulations.
- Conducted follow-up assessments to evaluate care effectiveness.
Customer Service Representative
CAA Insurance Company
Markham (Remote), Ontario
12.2022 - 02.2024
- Handled accident insurance and benefits matters effectively, ensuring timely and accurate resolutions.
- Managed auto claims with a focus on accuracy and customer satisfaction.
- Operated Guidewire and Avaya systems as part of daily operations tasks.
- Maintained accurate and up-to-date customer records to ensure effective service delivery.
- Processed and managed payments for Accident Benefits claims efficiently.
- Responded to customer inquiries, both verbally and in writing, demonstrating strong English communication skills and effective customer engagement.
- Utilized technology, including Microsoft Word, Outlook, and Excel, to complete tasks efficiently.
- Resolved customer complaints while adhering to company policies and procedures.
Customer Service and Sales Representative
TTEC TELETECH
Montreal (remote), QC
02.2021 - 12.2022
- Delivered exceptional customer service by addressing inquiries and resolving issues promptly across various channels (phone, email, chat).
- Engaged with customers to understand their needs and recommend tailored solutions.
- Processed orders and updated accounts efficiently to ensure satisfaction.
- Collaborated with team members to meet sales targets and improve service delivery.
- Provided technical support for customers using the company's products or services.
- Utilized CRM systems to maintain accurate customer records and track interactions.
- Demonstrated strong product knowledge to educate customers on services and promotions.
Data Entry Associate
KOHL AND FRISCH
Toronto , Ontario
04.2020 - 02.2021
- Accurately entered and updated large volumes of data into company databases and spreadsheets.
- Collaborated with the Transportation Department to accurately enter shipping information, including SKUs, timestamps, and locations.
- Ensured data integrity by verifying information and correcting errors as needed.
- Assisted in generating reports for management, providing insights based on data analysis.
- Maintained confidentiality and security of sensitive information in compliance with company policies.
- Conducted regular audits of data to ensure accuracy and completeness.
- Maintained organized physical files for efficient data retrieval.
Customer Service Representative
Carry Telecom
Toronto, Ontario
05.2018 - 03.2020
- Processed orders, account updates, and service modifications efficiently.
- Assisted customers with inquiries related to services, billing, and technical support via phone, email, and chat.
- Processed orders, account updates, and service modifications efficiently.
- Educated customers on product features, promotions, and service options to enhance user experience.
- Maintained detailed records of customer interactions and transactions in the CRM system.
- Collaborated with technical teams to troubleshoot and resolve service issues.
- Conducted follow-up calls to ensure customer satisfaction and retention.
- Resolved customer complaints with professionalism and a focus on effective solutions.
Education
Certification Program - Healthcare Leadership And Management
George Brown College
Toronto02-2023
Bachelor of Science - Data Management Or Information Systems
Brock University
St Catharine's07.2020
Associate of Arts - Communications
Babcock University
Nigeria01-2015
High School Diploma -
Caleb International College
Nigeria06-2012
Skills
- Customer Service Excellence
- Strong Communication Skills
- Data Entry & Management
- Multitasking & Time Management
- Technical Proficiency
- Care Coordination
- Problem-Solving & Team Collaboration
- Microsoft Office Proficiency
Timeline
Care Coordinator
RNS Health Care Services Inc
03.2024 - Current
Customer Service Representative
CAA Insurance Company
12.2022 - 02.2024
Customer Service and Sales Representative
TTEC TELETECH
02.2021 - 12.2022
Data Entry Associate
KOHL AND FRISCH
04.2020 - 02.2021
Customer Service Representative
Carry Telecom
05.2018 - 03.2020
Bachelor of Science - Data Management Or Information Systems
Brock University
High School Diploma -
Caleb International College
Certification Program - Healthcare Leadership And Management
George Brown College
Associate of Arts - Communications
Babcock University
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