Summary
Overview
Work History
Education
Skills
Timeline
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Cynthia Onwuamaeze

Hammonds Plains,NS

Summary

Dedicated and detail-oriented professional with extensive experience in customer service, care coordination, and data management across diverse industries. Proven track record of enhancing customer satisfaction through effective communication and problem-solving. Proficient in managing care plans, utilizing CRM systems, and collaborating with teams to streamline operations. Committed to delivering exceptional service and fostering positive client relationships.

Overview

6
6
years of professional experience

Work History

Care Coordinator

RNS Health Care Services Inc
Newmarket, Ontario
03.2024 - Current
  • Coordinated patient care services, ensuring effective communication among patients, families, and healthcare providers.
  • Developed and implemented personalized care plans based on individual needs.
  • Monitored patient progress and collaborated with multidisciplinary teams to adjust care plans, as needed.
  • Assisted patients in navigating healthcare systems, including scheduling appointments and accessing resources.
  • Maintained accurate and confidential patient records, ensuring compliance with healthcare regulations.
  • Conducted follow-up assessments to evaluate care effectiveness.

Customer Service Representative

CAA Insurance Company
Markham (Remote), Ontario
12.2022 - 02.2024
  • Handled accident insurance and benefits matters effectively, ensuring timely and accurate resolutions.
  • Managed auto claims with a focus on accuracy and customer satisfaction.
  • Operated Guidewire and Avaya systems as part of daily operations tasks.
  • Maintained accurate and up-to-date customer records to ensure effective service delivery.
  • Processed and managed payments for Accident Benefits claims efficiently.
  • Responded to customer inquiries, both verbally and in writing, demonstrating strong English communication skills and effective customer engagement.
  • Utilized technology, including Microsoft Word, Outlook, and Excel, to complete tasks efficiently.
  • Resolved customer complaints while adhering to company policies and procedures.

Customer Service and Sales Representative

TTEC TELETECH
Montreal (remote), QC
02.2021 - 12.2022
  • Delivered exceptional customer service by addressing inquiries and resolving issues promptly across various channels (phone, email, chat).
  • Engaged with customers to understand their needs and recommend tailored solutions.
  • Processed orders and updated accounts efficiently to ensure satisfaction.
  • Collaborated with team members to meet sales targets and improve service delivery.
  • Provided technical support for customers using the company's products or services.
  • Utilized CRM systems to maintain accurate customer records and track interactions.
  • Demonstrated strong product knowledge to educate customers on services and promotions.

Data Entry Associate

KOHL AND FRISCH
Toronto , Ontario
04.2020 - 02.2021
  • Accurately entered and updated large volumes of data into company databases and spreadsheets.
  • Collaborated with the Transportation Department to accurately enter shipping information, including SKUs, timestamps, and locations.
  • Ensured data integrity by verifying information and correcting errors as needed.
  • Assisted in generating reports for management, providing insights based on data analysis.
  • Maintained confidentiality and security of sensitive information in compliance with company policies.
  • Conducted regular audits of data to ensure accuracy and completeness.
  • Maintained organized physical files for efficient data retrieval.

Customer Service Representative

Carry Telecom
Toronto, Ontario
05.2018 - 03.2020
  • Processed orders, account updates, and service modifications efficiently.
  • Assisted customers with inquiries related to services, billing, and technical support via phone, email, and chat.
  • Processed orders, account updates, and service modifications efficiently.
  • Educated customers on product features, promotions, and service options to enhance user experience.
  • Maintained detailed records of customer interactions and transactions in the CRM system.
  • Collaborated with technical teams to troubleshoot and resolve service issues.
  • Conducted follow-up calls to ensure customer satisfaction and retention.
  • Resolved customer complaints with professionalism and a focus on effective solutions.

Education

Certification Program - Healthcare Leadership And Management

George Brown College
Toronto
02-2023

Bachelor of Science - Data Management Or Information Systems

Brock University
St Catharine's
07.2020

Associate of Arts - Communications

Babcock University
Nigeria
01-2015

High School Diploma -

Caleb International College
Nigeria
06-2012

Skills

  • Customer Service Excellence
  • Strong Communication Skills
  • Data Entry & Management
  • Multitasking & Time Management
  • Technical Proficiency
  • Care Coordination
  • Problem-Solving & Team Collaboration
  • Microsoft Office Proficiency

Timeline

Care Coordinator

RNS Health Care Services Inc
03.2024 - Current

Customer Service Representative

CAA Insurance Company
12.2022 - 02.2024

Customer Service and Sales Representative

TTEC TELETECH
02.2021 - 12.2022

Data Entry Associate

KOHL AND FRISCH
04.2020 - 02.2021

Customer Service Representative

Carry Telecom
05.2018 - 03.2020

Bachelor of Science - Data Management Or Information Systems

Brock University

High School Diploma -

Caleb International College

Certification Program - Healthcare Leadership And Management

George Brown College

Associate of Arts - Communications

Babcock University
Cynthia Onwuamaeze