Mobile Care Apps
Personal Support Worker (PSW/CCA)
RNS Health Care Services Inc | Newmarket, ON Perso
09.2023 - 07.2024
Cynthia Onwuamaeze
Personal Support Worker (PSW/CCA)
Halifax,NS
Timeline
Personal Support Worker (PSW)
Home Instead
07.2022 - 09.2023
Personal Support Worker Student (Placement)
Cheltenham Care Community
11.2021 - 04.2022
Private Care Provider
Tanya Holmes (Client's Daughter)
04.2020 - 09.2021
Associate of Arts - Communications
Babcock University
09.2015 - 10.2017
High School Diploma -
Caleb International College
09.2009 - 07.2014
Summary
Compassionate and certified Personal Support Worker (PSW) with extensive hands-on experience in hospitals, long-term care homes, retirement facilities, and private residences. Skilled in supporting patients with Alzheimer's, dementia, chronic conditions, and mobility challenges, using assistive devices, including mechanical and electric lifts. Strong knowledge in personal care, medication administration, tube feeding, catheter care, infection control, and meal preparation. Committed to enhancing the quality of life for clients through dignity-focused, empathetic care. Fully certified in CPR/First Aid, CPI, and Medication Administration.
Certification
- [Personal Support Worker], [Clarkridge Career Institute] - Toronto, ON [2023]
- [First AID & CPR in Health And Wellness], [St. John Ambulance] - [2024]
Education
High School Diploma -
Caleb International College
Lagos Nigeria 09.2009 - 07.2014
Associate of Arts - Communications
Babcock University
Ogun State, Nigeria 09.2015 - 10.2017
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Work History
Personal Support Worker (PSW/CCA)
RNS Health Care Services Inc | Newmarket, ON Perso
09.2023 - 07.2024
- Delivered client-centered care to residents in a retirement facility, ensuring their physical, emotional, and social needs were met.
- Administered medication reminders, monitored health status, and reported changes to the nursing staff promptly.
- Assisted with bathing, dressing, grooming, feeding, and mobility support Including activities of daily living (ADLs).
Supported residents with medication reminders, adhering to prescribed schedules. - Promoted companionship and social interaction. And engaging them in recreational activities.
- Maintained accurate and confidential documentation of care plans and daily activities.
- Collaborated with multidisciplinary teams to create and implement individualized care plans.
- Ensured compliance with safety and hygiene protocols, creating a clean, comfortable living environment.
Personal Support Worker (PSW)
Home Instead
07.2022 - 09.2023
- Supported seniors in private homes with activities of daily living (ADLs) and personal hygiene.
- Delivered companionship and emotional support to clients, enhancing their social engagement and mental well-being.
- Prepared nutritious meals based on dietary needs and preferences, while adhering to health and safety standards.
- Performed light housekeeping duties to maintain a clean and safe living environment for clients.
- Monitored and documented clients' health conditions, reporting any significant changes to family members or healthcare professionals.
- Assisted with medication reminders and ensured adherence to prescribed schedules.
- Supported clients in maintaining independence and dignity while addressing their unique care needs.
- Provided tube feeding and monitored catheter use as needed.
- Maintained open and respectful communication with clients' families to update them on care plans and progress.
Personal Support Worker Student (Placement)
Cheltenham Care Community
11.2021 - 04.2022
- Worked under RN supervision in a long-term care facility, provided direct care to residents, ensuring dignity and respect in all interactions.
- Operated and practiced with mechanical lifts, specialized beds, wheelchairs, walkers, and specialized beds, ensuring proper usage and safety for residents.
- Monitored patient conditions, and reported observations.
Monitored patient conditions and reported observations. - Promoted social engagement by encouraging participation in recreational activities and providing companionship.
- Ensured residents' safety by adhering to infection control and workplace safety protocols.
Private Care Provider
Tanya Holmes (Client's Daughter)
04.2020 - 09.2021
- Provided one-on-one care for an elderly client in a private home, ensuring physical and emotional well-being.
- Transported the patient to medical appointments, church, or errands as needed.
- Managed personal hygiene, bathing, toileting, and grooming.
- Prepared and served meals according to dietary restrictions and preferences, maintaining a balanced, nutritious diet.
- Administered medication reminders and monitored health conditions, reporting any changes to family members.
- Offered companionship, and engaged the client in meaningful conversations, and recreational activities to promote mental well-being.
- Maintained a clean and safe living environment through light housekeeping, laundry, and organization.
Skills
- Palliative and respite care
- CPR, First Aid, and CPI certified
- Dementia and Alzheimer's care
- Catheter care and tube feeding
- Meal planning and preparation
- ADLs and personal hygiene support
- Client privacy and confidentiality
- Hoyer lift and mechanical lifts
- Medication administration and reminders
- Clinical documentation and EMR
- Emotional and companionship support
- Strong communication and team collaboration
- Household management and light cleaning
- Collaboration with multidisciplinary teams
- Time management and organizational skills
Accomplishments
- Registered Member of the Ontario Personal Support Workers Association (OPSWA), demonstrating commitment to ongoing professional standards and best practices in client care.
- Proven experience delivering compassionate, person-centered support in home and long-term care settings.
- Successfully transitioned customer service skills to healthcare by delivering clear communication, problem-solving, and empathy in high-pressure situations.
- Strong customer service background as an Experienced Customer Specialist with CAA Insurance.
- Active volunteer at community events and retirement homes, supporting residents’ well-being and social engagement.
- Known for building trusting relationships with clients, families, and interdisciplinary teams to ensure holistic care and support.
Overview
1
1
Empathetic CCA/PSW with proven care experience
Software
Electronic Health Record (EHR)
Microsoft Office Basics (Word, Excel, Outlook eg)
CRM Software
Languages
English
Bilingual or Proficient (C2)
French
Elementary (A2)
Spanish
Elementary (A2)
Interests
Enjoy Cooking and creating new recipes for family & friends especially my daughter
Nature walks & Scavenger hunts Passionate about arts, crafts & hands on DIY projects
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