Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Cynthia Olorunfemi

Calgary,AB

Summary

Dedicated Customer Service professional with 5 years experience bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires and providing customized solutions to build loyalty. Committed to maintaining professional relationships to increase profitability and drive business results.

Overview

7
7
years of professional experience

Work History

Customer Service Representative

Hinduja Global Solutions
05.2022 - Current
  • Assiduously repair trust and manage irate clients
  • Responded to customer calls and emails to answer questions about products and services.
  • Adhered to company policies and scripts to consistently achieve call-time and quality standards.
  • Placed outbound customer service or customer satisfaction calls to follow up on issues.
  • Handled customer inquiries and suggestions courteously and professionally.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Answered constant flow of customer calls with minimal wait times.

Customer Service Representative

Best Service Raya Distribution
02.2019 - 03.2022
  • Handled over 50 customer inquiries and suggestions courteously and professionally.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Answered constant flow of customer calls with minimal wait times.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Updated account information to maintain customer records.
  • Responded to customer requests for products, services, and company information.
  • Clarified customer issues and determined root cause of problems to resolve product or service complaints.

Customer Service Specialist

Sims Nigeria
03.2017 - 02.2019
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Addressed customer complaints and mitigated dissatisfaction by employing timely and on-point solutions.
  • Took payment information and other pertinent information such as addresses and phone numbers to place orders.
  • Achieved high satisfaction rating through proactive one-call resolutions of customer issues.
  • Offered advice and assistance to customers, paying attention to special needs or wants.

Education

Bachelor of Arts - Psychology

Nnamdi Azikiwe University
08.2013

High School Diploma -

Gideon Comprehensive High School
Lagos, NG
07.2009

Skills

  • Analytical and problem-solving Microsoft Excel Office Word PowerPoint
  • Time management Cisco
  • Conflict resolution
  • Oral and written communication
  • CRM Software - Sales Force
  • Customer Service and Assistance
  • Inbound and Outbound Calling
  • Adaptable and Flexible
  • Microsoft Windows

Languages

English
Native or Bilingual

Timeline

Customer Service Representative

Hinduja Global Solutions
05.2022 - Current

Customer Service Representative

Best Service Raya Distribution
02.2019 - 03.2022

Customer Service Specialist

Sims Nigeria
03.2017 - 02.2019

Bachelor of Arts - Psychology

Nnamdi Azikiwe University

High School Diploma -

Gideon Comprehensive High School

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Cynthia Olorunfemi