Cynthia Okeke
Kitchener,ON
Summary
Interesting and Energetic Hostess with 2 years of experiences with exceptional experience-enhancing customer experiences in foodservice setting. Courteous and friendly when directing customers to tables, giving directions and taking reservations. Constantly finding new ways to exceed customers' expectations with personalized service.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Hostess
Neona Services
02.2022 - 12.2023
- Advised customers about special offerings and menu items to help drive sales.
- Provided patrons with estimated waiting times during peak service hours.
- Trained new hostesses on customer service best practices and restaurant policies to maintain high standards of service.
- Promoted business loyalty by fostering positive customer relationships.
- Provided adequate supply of place settings for tables and miscellaneous supplies for work stations to last throughout assigned shift.
- Backed up servers by checking on tables and retrieving items for guests.
- Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
Server
The Place
01.2020 - 12.2021
- Adhered to proper food handling procedures and safety guidelines for the well-being of guests and team members alike.
- Answered customers' questions, recommended items, and recorded order information.
- Assisted in training new hires, providing guidance on restaurant standards and best practices.
- Learned and followed local alcohol laws to keep restaurant compliant with regulations while serving spirits.
- Inspected dishes and utensils for cleanliness.
- Maintained clean and organized dining areas to uphold restaurant hygiene standards.
- Presented menus to patrons promptly after seating and answered questions about menu items, making recommendations upon request.
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Developed strong rapport with regular customers through genuine hospitality efforts leading to repeat business.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
Education
Certificate - Network Technical Support
Conestoga College
Kitchener, ON08.2024
Skills
- Effective Multitasking
- Hospitality best practices
- Performance Improvement
- Food inspection
- Event Planning
- Active Listening and Communication
- Safe Food Handling
- Customer Service
- Workflow Coordination
- Exceptional communication
- Warm and Friendly
Languages
English
Professional Working
Certification
- SmartServe
- StandardFirstAid & CPR level C
Timeline
Hostess
Neona Services
02.2022 - 12.2023
Server
The Place
01.2020 - 12.2021
Certificate - Network Technical Support
Conestoga College
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