CYNTHIA OHIA

• As business development manager i was both in charge of acquiring and maintaining client

and also the costumer service department

• liaised with other processes to ensure customer satisfaction.
• Generated new business with marketing initiatives and strategic plans.
• Trained and regularly mentored associates on performance-oriented strategies and customer

service techniques.

• Reached out to potential customers via telephone, email, and in-person inquiries.
• Followed through with client requests to resolve problems.
• Resolved customer complaints while prioritizing customer satisfaction and loyalty.
• Researched and corrected customer concerns to promote company loyalty.
• Kept accurate records to document customer service actions and discussions.

• Oversaw procurement of medical supplies, pharmaceuticals, and hospital equipment, ensuring cost efficiency and quality compliance.
• Developed and maintained relationships with key suppliers to negotiate favorable pricing and contract terms.
• Implemented inventory control measures to minimize waste and ensure timely replenishment of critical supplies
• Led procurement team, providing training and guidance on best practices and cost-saving initiatives
• Collaborated with hospital departments to forecast demand and align procurement strategies with operational needs

• creating and implementing marketing campaigns
• creating graphics and content for social media output
• Managed sales promotions and marketing strategies on major social media sites.
• Tested and troubleshooting of the mobile app to improve customer experience
• Produced strong revenue numbers and continued promotional success with continued

coaching of sales and marketing teams.

• door to door marketing

• Responded to customer requests for products, services, and company information.
• Ensured patients received high-quality service by addressing concerns and improving hospital interactions.

• Kept accurate records to document customer service actions and discussions
• Supervised front desk staff, patient coordinators, and other customer-facing employees.
• Supervised employees and assessed performances to determine training needs and define accurate plans for decreasing process lags

• Answered Patients/clients telephone calls promptly and appropriately handled needs.
• Manage patient bookings, cancellations, and reschedules efficiently
• Provide information about hospital services, policies, and procedures.
• Assist with billing, insurance verification, and processing payments
• Liaise with doctors, nurses, and other departments for seamless patient care.
• Direct emergency cases efficiently and inform the relevant medical personnel.

Creating and implementing marketing campaigns

handling all social media output

aiding in the branding process of a new venture