Cynthia Nyo Dun
Alhambra,CA
Summary
Accomplished Director of Dining Services at Solheim Senior Community, adept in boosting customer satisfaction through high-quality service and innovative menu selections. Skilled in cost control and fostering teamwork, I significantly enhanced dining operations and maintained exemplary health standards, contributing to a positive, efficient work environment and stellar client satisfaction.
Developed robust leadership and organizational skills in dynamic dining services environment and looking to transition into new field. Demonstrates expertise in team management and customer service, ensuring smooth operations and high satisfaction levels. Aims to leverage these transferable skills to contribute effectively in different professional landscape.
Overview
8
8
years of professional experience
Work History
Assistant Director of Dining Services
Morrison Senior Living
04.2022 - 02.2023
- Successfully met revenue targets by actively promoting dining services offerings to potential clients and ensuring a high level of customer satisfaction.
- Improved overall dining services by implementing efficient operational procedures and staff training programs.
- Collaborated with executive management to develop strategic plans for continuous improvement in dining services operations.
- Continually assessed facility maintenance needs, working closely with maintenance teams to address repairs promptly.
Director of Dining Services
Solheim Senior Community
03.2015 - 06.2021
- Boosted customer satisfaction ratings by consistently delivering high-quality food and service.
- Established effective communication channels between kitchen and front-of-house teams for smooth daily operations.
- Fostered a positive work environment by cultivating strong teamwork amongst all departments.
- Implemented customer feedback systems to continually improve upon services offered.
- Oversaw successful catering events, ensuring seamless execution and client satisfaction.
- Managed budget effectively, reducing unnecessary expenses while maintaining quality standards.
- Conducted regular performance evaluations of staff members, providing constructive feedback for professional growth success.
- Implemented comprehensive staff training program, improving service quality and consistency.
- Maintained strict health and safety standards in accordance with local regulations, resulting in zero violations during tenure.
- Enhanced overall dining experience by implementing innovative menu selections and presentation techniques.
- Launched seasonal menus featuring locally-sourced ingredients, appealing to diverse clientele tastes while supporting regional agriculture businesses.
- Managed staff schedules and maintained adequate coverage for all shifts.
- Motivated staff to perform at peak efficiency and quality.
- Handled escalated customer concerns with speed and knowledgeable support to achieve optimal satisfaction and maintain long-term loyalty.
- Oversaw food preparation and monitored safety protocols.
- Maintained kitchen cleanliness and sanitation through correct procedures and scheduled cleaning of surfaces and equipment.
- Organized special event dinners that created a unique dining atmosphere for patrons.
- Championed sustainable practices within the dining facility, leading to reduced environmental impact.
- Partnered with campus organizations on fundraising initiatives through themed meal events.
- Kept facility compliant with health codes, sanitation requirements and license regulations, alleviating potentially heavy fines.
- Trained staff on proper cooking procedures as well as safety regulations and productivity strategies.
Education
Bachelor of Science - Nutrition Sciences
California State University, Los Angeles
Los Angeles, CAMaster of Science - Nutritional Science
California State University, Los Angeles
Los Angeles, CASkills
- Scheduling staff
- Sanitation procedures
- Nutrition
- Cost control
- Teamwork and collaboration
- Time management
Timeline
Assistant Director of Dining Services
Morrison Senior Living
04.2022 - 02.2023
Director of Dining Services
Solheim Senior Community
03.2015 - 06.2021
Bachelor of Science - Nutrition Sciences
California State University, Los Angeles
Master of Science - Nutritional Science
California State University, Los Angeles
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