CYNTHIA NWOKORIE
2055 Carling Avenue Ottawa,ON
Summary
Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty.
Overview
5
5
years of professional experience
Work History
Customer Service Representative
HGS CANADA
Ottawa, ON
01.2020 - 01.2023
- Provided primary customer support to internal and external customers in fast-paced environment.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Responded to customer requests for products, services and company information.
- Recommended products to customers, thoroughly explaining details.
Deli Clerk
Loblaws
Ottawa, ON
11.2017 - 11.2019
- Energized and motivated in performing sales floor activities including merchandising and selling.
- Informed customers about special promotions and provided detailed information for various products.
- Maintained clean, trash-free workspaces to maximize productivity and safety.
- Listened to customer requests and suggested additional menu items as appropriate to upsell products.
- Prevented food spoilage by monitoring dates, rotating stock, and following proper storage procedures.
- Responded to telephone inquiries regarding available products and services and helped customers make appropriate choices.
- Made food according to standard recipes with requested changes for customer satisfaction.
Education
Postgraduate Certificate - Human Resource Management
Algonquin College
Ottawa, ON08.2019
Bachelor of Science - Accounting
Imo State University
Nigeria11.2014
Skills
- Credit card processing
- Inbound and Outbound Calling
- Multi-line phone talent
- Good listening skills
- Retail materials management
- Creative problem solving
- Receiving support
- Service standard compliance
- Training development aptitude
- Strategic sales knowledge
- Administrative support
- Stocking and replenishing
References
Will be provided upon request
Timeline
Customer Service Representative
HGS CANADA
01.2020 - 01.2023
Deli Clerk
Loblaws
11.2017 - 11.2019
Postgraduate Certificate - Human Resource Management
Algonquin College
Bachelor of Science - Accounting
Imo State University
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