Cynthia Nwokedi

Serve as the primary point of contact for clients and advisors throughout the implementation process, facilitating project status updates with clients, advisors, and other JH RPS team members.

• Coordinate the collaboration of internal departments during the implementation phase, ensuring the smooth progress of tasks.

• Take responsibility for ensuring the accurate and timely completion of all project tasks, providing guidance to team members to ensure project success.

• Work closely with the Sales Team and assigned Relationship Manager to establish clear client and advisor expectations for both the implementation and ongoing administration phases.

• Foster a collaborative atmosphere within the project team, remaining open to alternative solutions that benefit both JH and the client.

• Lead the project process for any special programming or new processes required, coordinating effective communication with internal stakeholders.

• Managed rotation of job duties to maintain up-to-date skills in Records Warehouse responsibilities and clerical tasks, including document imaging and review for disposal.
• Handled filing, organization, and transfer of documents to other Clerk's Office locations to ensure smooth operations.
• Maintained file efficiency through regular updates and overall upkeep of office environment.
• Conducted document scanning and identification of court-related materials for indexing, in response to records requests from various departments.
• Thoroughly reviewed court files to ensure compliance with mandated requirements before authorizing destruction of cases meeting retention rules.
• Ensured proper handling of court documents before and after use and provided all necessary documents to Judge as required.

• Coordinated with court staff, judiciary, clients, agency workers, interpreters, and other parties, ensuring smooth communication before, during, and after court sessions.
• Managed courtroom proceedings, including opening and closing court, calling.
• Maintained court dockets and updated disposition of cases after court hearings and trials.
• Regularly communicated with Trial Coordinator regarding court dates, case statuses, continuations, new court setups, and unusual start times, offering support as needed.
• Administered witness exclusion orders, oaths, and handled exhibits, ensuring their secure handling and detailed documentation.
• Accurately prepared legal documents and paperwork based on judicial officer's instructions, adhering to statutory regulations and distribution protocols.

• Provided flexible administrative support to Operations Manager and other departmental areas when needed.
• Produced variety of reports, including those related to monthly process settlements, budget variances, payment statuses, and competitive rates.
• Maintained compliance with Records Management guidelines, ensuring secure storage, retrieval, and disposal of confidential documents.
• Collaborated closely with department members and data team at OLG to execute effective clerical duties.
• Efficiently addressed high volume of customer inquiries.
• Resolved customer service inquiries that required research and interactions with carriers or agents.

• Conducted in-depth research to support legal proceedings.
• Scheduled all appointments, appearances and briefings.
• Received and placed telephone calls to clients and prospective clients.
• Assisted with payroll-related responsibilities.
• Recorded and transcribed meeting minutes.
• Planned Logistics for travels and meetings.