Cynthia Nogalez
Lompoc
Summary
Dynamic professional with a proven track record at Wells Fargo, excelling in customer service and financial solutions. Bilingual in English and Spanish, I effectively communicate complex information, ensuring client understanding. Known for problem-solving and maintaining confidentiality, I am eager to embrace new challenges.
Overview
11
11
years of professional experience
Work History
Bank Teller
Wells Fargo
Lompoc
11.2017 - Current
- Counted drawers and reconciled remaining cash to accost for deposits and dispersals.
- Identified customer financial needs, goals and objectives and offered appropriate financial products to suit needs.
- Adhered to financial services security and audit procedures.
- Followed strict compliance guidelines when completing financial transactions for customers.
- Responded and assisted customers with account inquiries and updates.
- Processed loan payments by verifying funds availability prior to disbursing funds.
- Performed cash handling duties including counting currency, coins and checks.
- Provided exceptional customer service to customers by answering inquiries, resolving complaints and processing transactions in a timely manner.
- Processed deposits, withdrawals, transfers, loan payments and other transactions accurately and efficiently.
- Identified and reported suspicious behavior to security personnel as appropriate.
Insurance Agent/Income Tax Preparer
Fiesta Auto Insurance
Lompoc
07.2014 - 11.2017
- Explained complex technical terms related to insurance plans in simple language for easy understanding.
- Responded quickly and accurately to inquiries from clients regarding their coverage
- Counseled prospects and policyholders on coverage, limits and regulations.
- Engaged customers and provided high level of service by carefully explaining details about documents.
- Provided customers with information regarding plan features, pricing, and availability.
- Calculated premiums and established payment methods, receiving customer payments and issuing receipts.
Education
Nursing - Certified Nurse Assisting
Allan Hancock College
Lompoc, CA11-2002
Skills
- Problem solving
- Confidentiality
Excellent communication skills in English and Spanish
Caring
Efficient
Willingness to take on more responsibilities and the ambition to move forward in the profession
Affiliations
- Reading and writing
- Walks at the mission
- Caregiving
References
References available upon request.
Timeline
Bank Teller
Wells Fargo
11.2017 - Current
Insurance Agent/Income Tax Preparer
Fiesta Auto Insurance
07.2014 - 11.2017
Nursing - Certified Nurse Assisting
Allan Hancock College