Cynthia Munoz
Chula Vista,CA
Summary
Professional Call Center Customer Service Representative committed to providing courteous, prompt, detailed, and accurate support. Experience managing outbound and inbound calls and handling emergencies with patience and tact. Team player and exercises excellent communication skills. Worked with multiple computer programs.
Overview
19
19
years of professional experience
Work History
Call Center Customer Service Representative
AT&T
01.2004 - 03.2021
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information also maintained very high customer satisfaction scores.
- Streamlined call center processes for improved efficiency and reduced wait times.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Enhanced customer satisfaction by resolving complex issues promptly and professionally.
- Reduced call resolution time through efficient problem-solving and communication skills.
Call Center Representative
GEICO, Government Employees Insurance
02.2002 - 01.2004
- Enhanced customer satisfaction by efficiently addressing and resolving inquiries in a timely manner.
- Streamlined call flow processes for more efficient response times and increased productivity.
- Improved first-call resolution rates with thorough issue analysis and effective problem-solving techniques.
Education
Associate of Science - Accounting
Southwestern College
Chula Vista, CA07.2024
No Degree - Bookkeeping And Payroll
Southwestern College
Chula Vista, CA07.2024
GED -
Chula Vista Adult School
1034 4th Ave. Chula Vista Ca. 9191005.1995
Skills
- Customer Support
- Written and Oral Communications
- Good Listening Skills
- Call Center Operations
- Online Systems
- Customer Satisfaction
- Billing Adjustments and Refunds
Languages
Spanish
Native or Bilingual
Timeline
Call Center Customer Service Representative
AT&T
01.2004 - 03.2021
Call Center Representative
GEICO, Government Employees Insurance
02.2002 - 01.2004
Associate of Science - Accounting
Southwestern College
No Degree - Bookkeeping And Payroll
Southwestern College
GED -
Chula Vista Adult School
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