Cynthia Morrison
Oroville
Summary
Innovative leader with expertise in social service program development and regulatory compliance. Demonstrated success in optimizing resource utilization and enhancing service delivery through data-driven strategies and effective team collaboration.
Overview
8
8
years of professional experience
Work History
Social Services Director
Rockport Healthcare Services
10.2020 - 05.2026
- Led development and implementation of comprehensive social service programs to enhance patient care and community engagement.
- Oversaw compliance with state and federal regulations, ensuring high standards in service delivery and operational integrity.
- Directed multidisciplinary teams, fostering collaboration to address complex patient needs and optimize resource utilization.
- Implemented data-driven strategies to assess program effectiveness, resulting in improved service outcomes and client satisfaction.
- Established partnerships with community organizations to expand service reach and improve access to resources for clients.
- Referred families to shelters, legal resources, and educational programs.
- Referred clients to appropriate team members, community agencies and organizations to meet treatment needs.
- Engaged in continuous professional development to stay current with best practices and emerging trends in social services.
- Developed and maintained strong community partnerships, resulting in increased access to resources for clients.
- Led multidisciplinary teams to design and execute comprehensive social services plans, meeting varied needs of community.
- Streamlined case management processes, reducing paperwork and improving overall productivity.
- Collaborated with government agencies and local organizations to identify gaps in services and develop targeted interventions.
- Provided leadership, guidance and support to staff members.
- Participated in community events to promote services and engage with public.
- Assessed community needs and identified resources for social and community service programs.
Medical Records Specialist
Rockport Healthcare Services
10.2020 - 05.2026
- Managed electronic health record systems to ensure accurate patient data management.
- Developed and implemented standard operating procedures for medical records handling.
- Trained staff on compliance protocols and proper documentation practices.
- Conducted regular audits of medical records for accuracy and completeness.
- Collaborated with clinical teams to resolve discrepancies in patient information.
- Communicated effectively with staff, patients, and insurance companies by email and telephone.
- Coordinated responses to subpoenas and other legal requests for medical records, working closely with legal counsel as necessary to protect patient privacy rights.
- Processed medical records requests from outside providers according to facility, state, and federal law.
- Uploaded physician progress notes, history, and physicals into electronic medical records.
- Maintained patient records in compliance with security regulations.
- Reviewed charts and flagged incomplete or inaccurate information.
- Kept accurate log of requests for medical information and records.
- Managed the secure transfer of medical records between facilities, ensuring proper adherence to privacy regulations and patient confidentiality guidelines.
- Maintained patient confidence by keeping patient records information confidential.
- Provided outstanding customer service to patients requesting copies of their medical records or seeking assistance with related inquiries.
- Created new medical records and retrieved existing medical records by gathering appropriate record folders and contents and assigning and recording new record numbers.
- Reduced errors in documentation by establishing strict quality control measures and conducting regular audits of medical records.
Director of Sales and Marketing
Prestige Senior Living
11.2018 - 07.2020
- Developed and implemented strategic marketing initiatives to enhance brand visibility and market share.
- Led cross-functional teams to execute sales strategies aligning with business objectives and customer needs.
- Analyzed market trends and customer data to inform product positioning and promotional tactics.
- Established key performance indicators to monitor sales team effectiveness and drive accountability.
- Cultivated relationships with community partners to boost referrals and enhance local outreach efforts.
- Directed the planning and execution of promotional events, increasing engagement within target demographics.
- Collaborated with senior leadership to align marketing strategies with organizational goals for sustainable growth.
- Spearheaded trade show participation to showcase products and services, generating valuable leads and networking opportunities.
- Increased sales revenue by implementing innovative marketing strategies and fostering strong relationships with clients.
- Analyzed industry trends and competitor activities to inform strategic decision-making and maintain a competitive edge.
- Facilitated regular communication between Sales and Marketing teams to ensure seamless collaboration on campaigns and client outreach efforts.
- Implemented efficient CRM systems to track leads, manage customer interactions, and streamline the sales process.
- Boosted company''s brand visibility through targeted advertising campaigns and social media engagement.
- Managed sales promotions and marketing strategies on major social media sites.
- Conducted market research to identify potential areas of growth for future product development initiatives.
- Cultivated long-term partnerships with key industry influencers, strengthening the company''s credibility in the marketplace.
- Achieved sales goals and service targets by cultivating and securing new customer relationships.
Education
Associate of Science - Criminology
Butte College
Oroville, CA04-2002
Skills
- Written and verbal communication
- Client needs assessments
- Client advocacy
- Interviewing skills
- Client meetings
- Proficient in Office, Excel, Word
- Effective customer communication
- Problem-solving
- Time management
- Problem-solving abilities
- Multitasking
- Reliability
- Organizational skills
- Public relations
Timeline
Social Services Director
Rockport Healthcare Services
10.2020 - 05.2026
Medical Records Specialist
Rockport Healthcare Services
10.2020 - 05.2026
Director of Sales and Marketing
Prestige Senior Living
11.2018 - 07.2020
Associate of Science - Criminology
Butte College