Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Cynthia Marin

Richmond,CA

Summary

Experienced with maintaining accurate records and handling various office tasks efficiently. Utilizes strong organizational skills and attention to detail to manage daily administrative duties. Knowledge of office software and document management systems, ensuring effective support for team operations.

Overview

26
26
years of professional experience

Work History

Financial Screening Clerk

Tiburcio Vasquez Health Center
01.2025 - Current
  • Utilized strong multitasking skills to manage multiple priorities and tasks, ensuring timely completion of each assignment.
  • Reduced errors in data entry by carefully inputting information into computer systems with attention to detail.
  • Improved customer satisfaction by promptly answering inquiries and providing accurate information.
  • Managed over 30 incoming calls professionally, directing callers to appropriate personnel or taking detailed messages when necessary.
  • Maintained filing system and organized customer documents for easy retrieval of information.
  • Enhanced office organization with regular maintenance of files, records, and supplies inventory.
  • Boosted departmental collaboration by coordinating schedules and facilitating communication between teams.
  • Enhanced team morale, organizing staff events and fostering positive work environment.
  • Kept office supplies well organized and sufficiently stocked, placing orders promptly to replenish materials before depleted.

Medical Intake Eligibility Worker

Contra Costa County Employment and Human Services Department
01.2019 - 01.2023
  • Conducted comprehensive income calculations for clients seeking public assistance, ensuring appropriate benefit levels were assigned based on financial need.
  • Interviewed approximately 10 applicants and explained scope of different available benefits.
  • Assisted clients in understanding complex program requirements through clear explanations and provision of informational resources.
  • Supported colleagues during periods of high workload volume by prioritizing tasks effectively and assisting with overflow case management duties when needed.
  • Maintained confidentiality at all times while handling sensitive client data related to personal finances, health concerns, and family situations.
  • Scheduled appointments with applicants to gather information and explain benefits processes.
  • Monitored caseloads closely to ensure timely action was taken on all pending applications according to agency guidelines.

Medical Field Eligibility Worker

Contra Costa County Employment and Human Services Department
09.1999 - 01.2022
  • Followed guidelines when reviewing applicant data to determine eligibility for economic assistance.
  • Monitored caseloads closely to ensure timely action was taken on all pending applications according to agency guidelines.
  • Reduced errors in case management by consistently updating client information in the database system.
  • Established rapport with clients through empathetic listening, clear communication, and professional demeanor during interviews.
  • Liaised with other social service providers as necessary in order to coordinate support efforts for mutual clients in need of multiple forms of assistance simultaneously.
  • Communicated with people from various cultures and backgrounds on application process.
  • Built relationships with diverse stakeholders to achieve successful program implementation.
  • Conducted comprehensive income calculations for clients seeking public assistance, ensuring appropriate benefit levels were assigned based on financial need.
  • Interviewed applicants and explained scope of different available benefits.
  • Supported colleagues during periods of high workload volume by prioritizing tasks effectively and assisting with overflow case management duties when needed.

Calworks Intake Worker

Contra Costa County Employment and Human Services Department
03.2005 - 01.2019
  • Enhanced client satisfaction by conducting thorough intake interviews and gathering accurate information.
  • Conducted effective follow-ups with clients after initial intake appointments, ensuring ongoing support and addressing any emerging needs or concerns.
  • Developed strong rapport with clients from diverse backgrounds through cultural sensitivity and respect during the intake process.
  • Increased case management effectiveness with timely data entry of client information into relevant systems.
  • Maintained strict confidentiality of sensitive client information, adhering to ethical guidelines and organizational policies at all times.
  • Answered phone calls and provided new clients with required paperwork to initiate service.

Education

High School Diploma -

John F. Kennedy
Richmond, CA
06.1988

Skills

  • Excellent written and verbal communication
  • Appointment Scheduling
  • Telephone Etiquette
  • Assertiveness
  • Cross-cultural sensitivity
  • Microsoft Office
  • Problem-Solving
  • Administrative support
  • Multitasking Abilities
  • Processing and sorting mail
  • Organizational Skills
  • Schedule Management

Languages

Spanish
Native or Bilingual

Timeline

Financial Screening Clerk

Tiburcio Vasquez Health Center
01.2025 - Current

Medical Intake Eligibility Worker

Contra Costa County Employment and Human Services Department
01.2019 - 01.2023

Calworks Intake Worker

Contra Costa County Employment and Human Services Department
03.2005 - 01.2019

Medical Field Eligibility Worker

Contra Costa County Employment and Human Services Department
09.1999 - 01.2022

High School Diploma -

John F. Kennedy

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Cynthia Marin