Cynthia Marie Zaragoza
La Mirada
Summary
Professional service industry worker prepared for this role with extensive experience in customer service and administrative support. Adept at managing customer inquiries and providing efficient solutions. Reliable team player with strong focus on collaboration and adaptability.
Experienced with customer service operations and administrative support. Utilizes effective communication to ensure smooth service center functions. Track record of problem-solving and attention to detail.
Committed and professional Service Advisor with proven ability to effectively manage customer inquiries, provide accurate advice and ensure customer satisfaction. Excellent communication and problem-solving skills for providing customers with best possible service.
Overview
9
9
years of professional experience
Work History
Service Center Clerk
Estes Express Lines
Orange, CA
10.2023 - Current
- customer care, OS&D, billing, pricing, tracing, dispatching, weights and inspection, etc.)
- Resolved customer complaints promptly and professionally.
- Provided timely updates on order status changes via email or telephone.
- Developed effective working relationships with customers through courteous communication and problem-solving skills.
- Responded promptly to customer complaints regarding product quality or service issues.
- Maintained an organized filing system for all customer documents.
- Demonstrated excellent listening skills when addressing customer needs.
- Researched customer inquiries by utilizing available resources such as company databases.
- Trained new staff members on proper use of tools, systems, and processes related to service center operations.
- Identified opportunities for process improvements in the service center operations.
- Scheduled service appointments for customers.
- Assisted customers in navigating the online ordering system to place orders quickly and accurately.
- Responded to inquiries from customers about product functionality, pricing information and general questions.
- Took notes and recorded information about product issues facing customers.
- Answered multi-line telephone system to direct calls and take messages.
- Diffused customer complaints and concerns to maintain excellent customer relations.
- Compiled employee time, production, and payroll data from time sheets.
- Handled incoming calls, emails, and other correspondence promptly and professionally.
- Offered personalized service
Operations Administrator
FedEx Ground
Anaheim, CA
07.2020 - 10.2023
- Identified areas where existing processes could be optimized through automation or outsourcing services.
- Created training materials related to operations procedures for use by new employees.
- Coordinated with other departments to ensure successful completion of projects on time and within budget.
- Organized meetings between stakeholders when necessary, communicating updates in a timely fashion.
- Met with staff to discuss procedure adherence, proper job-specific techniques, and performance.
- Organized meetings with internal stakeholders regularly in order to review progress towards goals.
- Trained, coached and mentored team members to foster a highly productive work environment.
- Prepared staff work schedules and assigned specific duties.
Package Handler
FedEx Ground
Anaheim, CA
05.2017 - 06.2020
- Loaded and unloaded packages from trucks, consistently meeting deadlines.
- Followed all safety regulations and procedures when handling packages.
- Efficiently handled large volumes of packages within established time frames.
- Adapted quickly to changes in workflow as needed while meeting production goals.
- Handled multiple tasks simultaneously with professionalism and efficiency.
- Packaged and sealed items using appropriate labels and materials.
- Closed packages using sealing tape, staples and stretch wrap.
- Successfully loaded trailers with freight weighing up to 1,000 pounds without incident or injury.
- Demonstrated strong organizational abilities by accurately labeling boxes according to their contents.
- Utilized RF scanners and data entry systems for accurate tracking of product movements.
Education
Bachelor of Science - Business Administration
DeVry Education
Phoenix, AZSkills
- Data entry proficiency
- Appointment scheduling
- Complaint handling
- Sales support
Languages
Spanish
Full Professional
Timeline
Service Center Clerk
Estes Express Lines
10.2023 - Current
Operations Administrator
FedEx Ground
07.2020 - 10.2023
Package Handler
FedEx Ground
05.2017 - 06.2020
Bachelor of Science - Business Administration
DeVry Education