Cynthia Mahjabin
Windsor,ON
Summary
Customer Service Associate bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty
Overview
3
3
years of professional experience
1
1
Certification
Work History
Customer Service Representative
Morgan Cameron
11.2022 - Current
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Streamlined call center processes for improved efficiency and reduced wait times.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
- Collaborated with team members to develop best practices for consistent customer service delivery.
Personal Banking Representative
Arup Haider
01.2021 - 12.2021
- Possessing suitable lending qualifications and certifications with a comprehensive understanding of individual and small business customer requirements.
- Adapting at providing solutions tailored to customer needs in the financial services sector.
- Proficient in retail investments and lending products.
- Well-versed and confident in utilizing social media, tablets, smartphones, online tools, and applications.
- Experienced in consultative customer service and sales.
- Committed to delivering a personalized customer experience.
- Driven by a passion for assisting customers and achieving results.
Education
Masters of Management - International Accounting And Finance
University of Windsor
Windsor, ON12.2023
MBA - Finance And Banking
Bangladesh University of Professionals
Dhaka, Bangladesh04.2022
BBA - Finance And Banking
Bangladesh University of Professionals
Windsor, ON12.2020
Skills
- Call Management
- Information Security
- Paperwork Processing
- Account Updating
- Microsoft Excel
- Report Generation
- Data Entry
Languages
English
Full Professional
Bengali
Native or Bilingual
Hindi
Professional Working
Certification
CSCA (Certified Supply Chain Analyst) with a score of 80% from ISCEA (Chicago, USA)
Timeline
Customer Service Representative
Morgan Cameron
11.2022 - Current
Personal Banking Representative
Arup Haider
01.2021 - 12.2021
Masters of Management - International Accounting And Finance
University of Windsor
MBA - Finance And Banking
Bangladesh University of Professionals
BBA - Finance And Banking
Bangladesh University of Professionals