Summary
Overview
Work History
Education
Skills
Languages
Certification
Timeline
CustomerServiceRepresentative

Cynthia Mahjabin

Windsor,ON

Summary

Customer Service Associate bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty

Overview

3
3
years of professional experience
1
1
Certification

Work History

Customer Service Representative

Morgan Cameron
11.2022 - Current
  • Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
  • Streamlined call center processes for improved efficiency and reduced wait times.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Assisted customers in navigating company website and placing online orders, improving overall user experience.
  • Collaborated with team members to develop best practices for consistent customer service delivery.

Personal Banking Representative

Arup Haider
01.2021 - 12.2021
  • Possessing suitable lending qualifications and certifications with a comprehensive understanding of individual and small business customer requirements.
  • Adapting at providing solutions tailored to customer needs in the financial services sector.
  • Proficient in retail investments and lending products.
  • Well-versed and confident in utilizing social media, tablets, smartphones, online tools, and applications.
  • Experienced in consultative customer service and sales.
  • Committed to delivering a personalized customer experience.
  • Driven by a passion for assisting customers and achieving results.

Education

Masters of Management - International Accounting And Finance

University of Windsor
Windsor, ON
12.2023

MBA - Finance And Banking

Bangladesh University of Professionals
Dhaka, Bangladesh
04.2022

BBA - Finance And Banking

Bangladesh University of Professionals
Windsor, ON
12.2020

Skills

  • Call Management
  • Information Security
  • Paperwork Processing
  • Account Updating
  • Microsoft Excel
  • Report Generation
  • Data Entry

Languages

English
Full Professional
Bengali
Native or Bilingual
Hindi
Professional Working

Certification

CSCA (Certified Supply Chain Analyst) with a score of 80% from ISCEA (Chicago, USA)

Timeline

Customer Service Representative

Morgan Cameron
11.2022 - Current

Personal Banking Representative

Arup Haider
01.2021 - 12.2021

Masters of Management - International Accounting And Finance

University of Windsor

MBA - Finance And Banking

Bangladesh University of Professionals

BBA - Finance And Banking

Bangladesh University of Professionals

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Cynthia Mahjabin