Cynthia Mahan

Rialto

Summary

Self-motivated administrative professional with efficiency-driven approach to handling administrative and filing needs. Highly organized with good multitasking, prioritization and critical thinking skills. Familiar with managing schedules, coordinating paperwork and serving customer needs.

Customer-focused professional with successful 25 + year career in the Customer Service Industry. Successfully applying Innovation and Teamwork in a busy business environment. Pursuing full-time role that presents professional challenges and leverages interpersonal skills, effective time management, and problem-solving expertise.

Overview

years of professional experience

Certification

Work History

Manager - District Team Lead

Extra Space Storage

Fontana, CA

12.2005 - Current

Manage executive calendars, daily operations, handle high-volume phone communications, on-boarding new associates, and maintain accurate documentation.
Train and mentor new hires, serving as the District Training Lead.
Use Microsoft Office, Power BI, PowerPoint, and Workday to communicate through e-mail, excel reports, word documents, training, scheduling, create reports and presentations.
Lead team projects, resolved operational issues, and improved workflow efficiency.
Coordinated office supply inventory, maintaining optimal stock levels for daily operations.
Resolve escalated calls, customer issues, and complaints.
Using Salesforce/Breeze, receive cash transactions, maintain sales payment records accurately, and updating customer contacts.
Manage multiple tasks and meet time-sensitive deadlines.
Manage incoming and outgoing package deliveries, working with vendors to complete special requests.
Monitor KPIs, identifying areas for improvement and executing corrective actions.
Facilitate communication between management and team members, fostering a positive work environment.
Hold weekly status meetings with key district leaders.
Recruited, hired and trained 100 + associates to develop into productive team members with excellent product knowledge.

Commercial Assistant

Central City Insurance

San Bernardino, CA

01.2002 - 12.2005

Worked the front desk greeting guests in with friendliness and professionalism.
Assisted managers in business operations - Client document preparation, manages files, managed calendar meetings.
Safeguarded sensitive information through proper documentation handling, data entry, and record maintenance procedures.
Answered incoming phone calls to process requests, transfer calls, or relay messages to appropriate personnel.
Bank deposit runs

Education

GED -

Milor High School

Rialto, CA

06.1992

Skills

Office Management: Phone Service - 40 WPM Typing - Calendar Management - Task Delegation - Document and Reporting - Effective Communication - Customer Service - Staff Management - Front Desk Operations - Goal Setting - Product Management
Software: Microsoft Office - Power BI - PowerPoint - Workday - Breeze - Salesforce
Leadership: Team Building - Project Planning - Coaching & Mentoring - Problem Resolution

Training: New Hire Training - District Training Lead - Screening / Onboarding
Vendor Management: Project Estimates / Billing - Price Negotiations - Budgeting - Vendor Relations