Cynthia Lopez
Lompoc
Summary
Friendly and enthusiastic. Experienced with office management, document handling, and customer service. Utilizes organizational and multitasking abilities to support seamless office operations. Track record of enhancing efficiency and maintaining high standards in administrative tasks.
Overview
17
17
years of professional experience
Work History
Interim Office Services Technician 1
Allan Hancock College
10.2024 - Current
- Greeting all students and visitors
- Knowledge of excel, teams, and office 360 software
- Scheduling (and canceling) student and staff appointments
- Assist students with EOPS+ application, Allan Hancock application, class enrollment, and navigating FAFSA
- Maintained confidentiality and discretion when handling sensitive information, adhering to company policies and regulations at all times.
- Provided excellent customer service to both internal and external clients, addressing inquiries promptly and professionally.
- Facilitated smooth operations during staff absences by cross-training in multiple roles and stepping in as needed to ensure continuity of services.
- Collaborated with IT department to resolve technical issues efficiently, minimizing downtime for affected users.
- Supported department managers with various administrative tasks, contributing to overall team productivity.
- Provided clerical support to company employees by copying, faxing, and filing documents.
- Input data into spreadsheets and databases.
- Reviewed files, records and other documents to obtain information to respond to requests.
- Promptly received and forwarded incoming communications, such as phone calls, emails, and letters, to appropriate staff.
- Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.
- Utilized office management software to record and track customer information.
- Coordinated and scheduled meetings and appointments.
Hotel Laundry Service Manager
Red Roof Inn
01.2017 - 01.2020
- Trained and guided team members for improved overall performance and morale.
- Optimized resource allocation for enhanced service delivery and reduced wait times.
- Maintained a safe working environment by enforcing strict safety protocols and providing ongoing staff training on proper equipment use.
- Coordinated with other departments to maintain streamlined and productive workflow.
- Coordinated warranty claims processing, advocating on behalf of customers to ensure prompt resolution of covered repairs or replacements.
- Conducted regular performance evaluations for staff members, offering constructive feedback and facilitating professional development opportunities.
- Streamlined scheduling procedures, optimizing technician deployment to maximize productivity and minimize client wait times.
- Ensured compliance with safety regulations by regularly inspecting equipment and workspaces.
- Optimized inventory management, reducing excess stock and improving parts availability for service tasks.
CNA
Lompoc Valley Medical Center
01.2008 - 01.2014
- Assisted patients with daily living activities, promoting independence and dignity.
- Maintained stability by checking vital signs and recording patient information and reported significant changes to nursing staff.
- Communicated effectively with healthcare team to coordinate patient care plans.
- Employed infection control protocols to maintain sterile environment.
- Enhanced patient satisfaction by providing compassionate and attentive care.
- Maintained confidentiality of patient information according to HIPAA guidelines while communicating effectively with team members about critical updates.
- Ensured prompt response to call lights, addressing patient needs in a timely manner.
- Prevented bedsores by regularly repositioning patients and implementing proper wound care techniques.
- Delivered individualized patient care by recording vital signs, documenting observations, administering treatments, and evaluating patient needs.
- Implemented fall prevention measures by identifying high-risk patients and maintaining clutter-free environments around bedsides.
- Promoted infection control practices within the facility by adhering to strict hand hygiene procedures and utilizing personal protective equipment when necessary.
- Oversaw and maintained patients' rooms, group living areas, and nurse stations.
- Assisted in emergency situations under the direction of nursing supervisors or physicians, providing crucial support during life-saving interventions.
- Served as a liaison between patients, families, and medical staff to ensure clear communication and understanding of treatment plans.
- Participated in fun group activities with patients to boost mood, improve overall memory, and provide light entertainment.
- Completed activities of daily living for patients unable to self-care, and assisted those with limited mobility in completing tasks.
- Documented patient information and care activities in electronic health record.
- Assisted nursing staff with completing daily rounds, documenting vital signs and answering calls.
- Supported needs of 14+ residents under long-term care.
Education
Associate of Arts - Social Behavioral Sciences
Allan Hancock College
Santa Maria, CA05-2023
Associate of Arts - Psychology
Allan Hancock College
Santa Maria, CA05-2023
Skills
- Scheduling and planning
- Data entry proficiency
- Documentation review
- Correspondence
- Strong organizational skills
- Professional telephone etiquette
- Calendar management
- Administrative assistance
- Teamwork and collaboration
- Attention to detail
- Adaptability
- Professionalism
Timeline
Interim Office Services Technician 1
Allan Hancock College
10.2024 - Current
Hotel Laundry Service Manager
Red Roof Inn
01.2017 - 01.2020
CNA
Lompoc Valley Medical Center
01.2008 - 01.2014
Associate of Arts - Social Behavioral Sciences
Allan Hancock College
Associate of Arts - Psychology
Allan Hancock College
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