Cynthia Leiva Torres
In Home Supportive Services
Perris
7
years of professional experience
Dependable and dedicated professional with 6 years of customer service and administrative experience. Strong organizational, communication, and time management skills with an eagerness to learn and adapt quickly. Committed to contributing to organizational growth through strong problem-solving skills.
Work History
Guest Service Representative
5 Years 5 Months- Promoted internally from Retail Sales Team Member due to consistent performance and customer service skills.
- Resolved customer inquiries and complaints in a timely and professional manner.
- Handle high inbound call volume with efficiency and attention to detail while consistently meeting performance goals.
- Partner with multiple departments to address customer concerns and ensure accurate resolutions.
- Maintain detailed records of customer interactions in our CRM system to ensure precise documentation and follow-up.
- Selected to participate in testing an AI-powered system before launch based on a strong understanding of company processes and product knowledge.
- Quickly adapted to multiple company-wide technology transitions, including a new POS and Genesys Cloud phone system while currently training on a new CRM system.
IHSS Provider
4 Years 4 Months- Provide personalized care and support to an individual with disabilities, ensuring safety during daily activities.
- Assist with personal hygiene, meal preparation, and daily living activities to promote well-being.
- Support the development of life skills and socialization to promote independence and confidence.
- Provide transportation to medical appointments and assist with errands based on the client's needs.
- Encourage participation in daily household tasks to maintain an organized environment.
Retail Sales Team Member
7 Months- Assisted customers in product selection by providing knowledgeable, personalized service.
- Collaborated with team members to create an efficient work environment during high traffic shifts.
- Demonstrated adaptability by cross-training in various departments to support store operations.
- Trained new staff on company policies and product knowledge.
- Received recognition for achieving over $1 million dollars in sales while offering impeccable customer service.
Education
Bachelor of Arts - Psychology
Associate of Arts - Psychology
- Puente Program (August 2018- May 2019)
Associate of Arts - Behavioral Sciences
Skills
Customer Relations
Account/Case documentation
CRM Systems
Record Management
Conflict resolution
Microsoft Office (Outlook
Word
Teams)
Bilingual in English and Spanish
Timeline
IHSS Provider
In Home Supportive Services
05.2022 - CurrentRead More
Guest Service Representative
Living Spaces
04.2021 - CurrentRead More
Retail Sales Team Member
Living Spaces
09.2019 - 04.2020Read More
California State University, San Bernardino
Bachelor of Arts from Psychology
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Moreno Valley College
Associate of Arts from Psychology
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Moreno Valley College
Associate of Arts from Behavioral Sciences
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