Cynthia Lawrence
Listowel,Canada
Summary
Service driven professional with broad skills in top level client services, sales support, administrative leadership and recruitment. Manages multiple tasks to completion, handles interruptions, and remains focused to ensure detailed accuracy and optimal productivity.
Overview
24
24
years of professional experience
4
4
Certifications
Work History
Talent Management Coordinator
Spinrite Inc
01.2021 - 02.2025
- Supported Recruitment/Talent Management processes across all areas of the business, primarily non-operational salaried roles.
- Screening candidates, working with hiring managers to coordinate/conduct interviews, interacting with candidates
- Created interview guides, and conducting background and reference checks, as well as onboarding and orientation of new hires.
- Update and edit the Applicant Tracking System (ATS); as well as the Ceridian Dayforce Platform (HRIS).
- Collaborate with the entire Human Resources (HR) and Information Technology (IT) teams to ensure positive onboarding and offboarding experiences as employees are hired, promoted, or leave the organization.
- Evaluated the effectiveness of existing talent management programs, identifying areas for improvement and implementing necessary changes.
- Designed and executed targeted recruitment campaigns, attracting top talent and strengthening the company''s workforce.
- Facilitated cross-functional collaboration between departments to address organizational talent needs effectively.
- Maintained accurate records of employee skills inventories, ensuring efficient resource allocation during project assignments.
Employee Experience Administrator
Spinrite Inc
09.2018 - 01.2021
- Maintenance of Office building
- Vendor Outsourcing/ Contract Management
- Order meals for internal staff (and guests) when requested
- Guest & visitor entry and direction
- Coffee & drink supply sourcing/ordering
- Maintain lobby to be presentable for guests
- Be accountable for the coordination of social events
- Order/purchase gifts as needed
- Organize & distribute monthly Birthday & Milestone cards
- Coordinate and distribute charity gift baskets
- Create monthly digital slideshows for employee TV and post as required for events (Monthly Birthday list, Retirements, Social Committee, holidays)
- Monthly scanning & filing of visitor logs, shipments, etc.
- Employee Engagement – 100%
- Employee support & communication
- Assist Social & Wellness committee when necessary
- Assist Human Resources with summer BBQ
- Corporate Support - 30%
- Provide support for various departments as time allows
- Perform other duties as required
- Handled sensitive information discreetly, maintaining strict confidentiality at all times as required by company policy or legal regulations.
- Maintained personnel records and updated internal databases to support document management.
Account Support Representative
Spinrite Inc
08.2017 - 11.2018
- Order Management and Accuracy for either EDI and/or manually entered orders within the customer/company prescribed timelines.
- Post Order Release - Monitors orders being filled, reviewing inventory, and alerting the customer or sales manager to any stock shortages within prescribed timelines.
- Verify customer claims for accuracy, provide supporting information to challenge/approve.
- Tracking and reporting shipping shortages and customer fines.
- Customer credit issuance and or processing as needed based on manager’s approval.
- Receive and respond to phone calls, voice mail, e-mail, fax, web site and letters in a timely manner.
- Establish and maintain good customer rapport and build relationships with retail buyers and international distributors.
- Respond to questions from customers in a timely manner; elevate any concerns to the sales manager if required.
- Promote the company and products to customers, providing product knowledge and support.
- Process/alert Spinrite team of any customer driven changes that would impact order, shipping, and billing handling.
- Enter information into the customer databases. example pricing, product specifications, key dates.
- Publish weekly and monthly customer service reports as required.
- Perform tracing and tracking of shipments. Address shipping concerns.
- No specific responsibility for health and safety of others, beyond following standard defined health and safety procedures and reporting any observed workplace hazards.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
Administration/ Office Manager
McLaughlin Financial Group
09.2008 - 08.2017
- Greeted clients
- Answered multiple phone lines.
- Booked client appointments.
- Prepared client files for sales staff.
- Approved completed paperwork from sales staff and forward to appropriate governing bodies
- Filed paperwork as required by regulators.
- Completed account revision regularly, update life changes, economic developments or financial performance to complete needed plan changes.
- Attended continued education /annual compliance meetings to keep current on regulatory requirements.
Optometric Assistant
Dr Betty Fretz & Associates
03.2009 - 12.2009
- Greet clients
- Opening/closing procedures
- Answer multiple phone lines
- Booking client appointments
- Performed preliminary testing on patients
- Accurately charted patient information
- Assisted patients in selecting appropriate frames, fitting and adjusting
Accounting / Administrative Assistant
Longs Home Hardware
05.2006 - 10.2007
- Account receivable/ account payable support.
- Administrative support: Daily reports on profit margins, staff purchases, returns, petty cash balancing, retail drawer balancing shift start/ end
- Retail staff support
- Inventory ordering/receiving
- Recreational permit issuing
Office Manager, Operations Assistant, Administrative Support
Magmar Colony Distribution
03.2001 - 05.2006
- Operational and administrative support to a distribution company with over $5M in annual revenues.
- Customer service department management/ sales staff support
- Account Management of current and potential clientele.
- Product Coordinator/ marketing and merchandising.
- Warehouse operations management
- Setup electronic data interchange (EDI) within the company.
- Liaison for retail store set ups.
- Showroom organization/ display on company premises
Education
Registered Professional Recruiter - Recruitment & Talent Management
Institute of Professional Management
Ottawa, ON01-2022
LLQP ( Life Licence Qualification Program) - Life , Accident & Sickness
Canadian Securities Institute
Toronto, ON01-2008
MFDA ( Mutual Funds License) - Investment Securities
Investment Funds Institute of Canada
Toronto, ON01-2008
Skills
- Adaptability to change
- Leadership and Social Influence
- Innovative problem-solving
- Creative Thinking
- Proficient in technology
- Empathy & Active Listening
- Commitment to continuous learning
- Client-focused service
- Effective time management
- Skilled in managing competing priorities
- Administrative Management
- Positive and professional demeanor
- Onboarding coordination
Accomplishments
- Client Services- Delivers solution driven, professional client services in multiple roles, ability to build rapport, assess needs, and determine best practices to meet the needs of the individual client.
- Communication and Team Leadership- Able to manage multi-channel communications. Gathers, assesses, directs information/communications to ensure understanding of procedures/policies and the next steps for service solutions. Manages according to individual behaviors and learning styles. Strives to create a calm, clean environment that facilitates optimal productivity.
Languages
English
Full Professional
Certification
- 2016 First Aid with level "C" CPR/AED K & L Health Care Consultants — Fergus, On, Canada Obtained my First Aid with Level "C" CPR/ AED certificate.
Timeline
Talent Management Coordinator
Spinrite Inc
01.2021 - 02.2025
Employee Experience Administrator
Spinrite Inc
09.2018 - 01.2021
Account Support Representative
Spinrite Inc
08.2017 - 11.2018
Optometric Assistant
Dr Betty Fretz & Associates
03.2009 - 12.2009
Administration/ Office Manager
McLaughlin Financial Group
09.2008 - 08.2017
Accounting / Administrative Assistant
Longs Home Hardware
05.2006 - 10.2007
Office Manager, Operations Assistant, Administrative Support
Magmar Colony Distribution
03.2001 - 05.2006
Registered Professional Recruiter - Recruitment & Talent Management
Institute of Professional Management
LLQP ( Life Licence Qualification Program) - Life , Accident & Sickness
Canadian Securities Institute
MFDA ( Mutual Funds License) - Investment Securities
Investment Funds Institute of Canada