Cynthia Kinuthia

• Maintained high level customer service that ensured positive shopping experiences and drive customer loyalty.
• Learned roles of other departments to provide coverage and keep store operational.
• Answered product questions with up-to-date knowledge of sales and store promotions.
• Used suggestive selling techniques to promote add-on sales. My techniques helped exceed cooperate daily goals for registering customers for Walmart master cards.
• Demonstrated excellent communication skills in resolving product and consumer complaints.

My Experience:

• Developed, implemented and facilitated weekly youth workshops focused on mental health.
• Designed and compiled workshop curriculum, including summaries and evaluations for submission to peer mentor coordinator weekly.
• Identified community assets, needs and provided outreaching strategies to convey those needs of the community.
• Boosted and maintained positive community engagement with members as well as building staff, caregivers, participants, program staff, and the general public.
• Managed community relations by identifying and evaluating opportunities and requests for volunteer involvement.