Cynthia Kim
1204-550 Scarborough Golf Club Road, Scarborough
Summary
Enthusiastic Manufacturing Engineering student with a strong foundation in manufacturing processes, CAD design, prototyping, and quality control. Proven experience in academic projects utilizing Lean Manufacturing, Six Sigma, and Continuous Improvement principles, demonstrating a commitment to excellence. Motivated to gain hands-on experience, contribute technical skills, and support innovative and efficient manufacturing operations while developing practical engineering expertise.
Overview
2021
2021
years of professional experience
Work History
Lab Technician
Centennial College
Scarborough, ON
2022 - 2024
- Prepared, organized, and maintained laboratory equipment, samples, and materials for classroom experiments.
- Assisted instructors and students in setting up and conducting laboratory procedures in compliance with safety protocols.
- Monitored and enforced proper use of lab equipment to ensure a safe and efficient learning environment.
- Calibrated and performed routine maintenance on lab instruments to ensure accuracy and reliability.
- Supported student learning by explaining lab procedures, answering questions, and troubleshooting technical issues.
- Operated and maintained advanced laboratory equipment, improving functionality and safety standards.
Front Office Manager
Sheraton Parkway Toronto North
01.2020 - 01.2021
- Oversaw operations for two distinct hotel brands (Sheraton & Best Western) simultaneously, ensuring compliance with brand standards and service excellence.
- Directed and managed Reservations, PBX, Concierge, and Front Office departments to deliver seamless guest experiences.
- Led recruitment, hiring, coaching, training, and performance evaluations for front office staff; developed scheduling strategies aligned with labor standards and forecasted occupancy.
- Implemented new operational procedures in response to COVID-19, maximizing revenue and profit while maintaining guest and staff safety.
- Built strong guest loyalty and retention by enhancing service quality and addressing evolving guest needs during the pandemic.
Assistant Front Office Manager
Westin Prince Toronto
01.2018 - 01.2020
- Acted as department head in the absence of the Front Office Manager, overseeing daily operations and guest services.
- Planned and supported the successful brand transition from SPG to Marriott, ensuring compliance with new standards and systems.
- Assisted in re-branding initiatives, including data migration and system conversion from Lightspeed to Opera PMS.
- Maintained efficient and effective communication flow with guests and across internal departments to support operational excellence.
- Partnered with hotel leadership to drive guest satisfaction initiatives, implementing service programs that consistently met or exceeded brand expectations.
Manager On Duty
Westin Prince Toronto
01.2016 - 01.2018
- Assisted in developing and maintaining standard operating procedures for the Front Office, ensuring staff adherence to brand and property guidelines.
- Oversaw daily operations to deliver smooth, efficient service, consistently providing guests and visitors with the highest standard of care.
- Exercised discretion and professionalism in handling guest inquiries, issues, and complaints, safeguarding the hotel’s reputation while maintaining guest loyalty.
- Served as a role model in punctuality, professional appearance, courtesy, leadership, and guest relations, fostering interdepartmental collaboration and a culture of service excellence.
Front Desk Supervisor
Park Inn by Radisson Toronto Airport West
01.2015 - 01.2016
- Handled guest requests with ownership and accountability, ensuring timely follow-up and resolution to maximize guest satisfaction.
- Managed Front Desk operations, including scheduling, staff meetings, hiring support, onboarding, and training new employees.
- Oversaw employee grooming, behavior, and task delegation while maintaining cleanliness and presentation of the front desk and hotel lobby.
- Supervised front office staff to deliver quality customer service, providing coaching and guidance on proper procedures.
- Coordinated and managed group bookings and corporate guest reservations to ensure seamless experiences.
Front Desk Agent
Park Inn by Radisson Toronto Airport West
01.2014 - 2015
- Greeted guests upon arrival, provided information on room availability, rates, and types, and assigned accommodations tailored to guest preferences.
- Managed group blocks and reservations, coordinated direct billing, and allocated rooms to ensure seamless guest experiences.
- Oversaw gift shop inventory and revenue management; handled cash floats for all shifts with accuracy and accountability.
- Assisted guests with inquiries, special requests, and complaint resolution, providing professional service and recovery solutions.
- Served as Manager on Duty during evening shifts and holidays, ensuring smooth hotel operations and guest satisfaction.
- Reported daily to the Front Desk Manager, supporting operational tasks and administrative responsibilities.
Education
Bachelor of Technology - Manufacturing Engineering
Mcmaster University
Hamilton09-2026
Advanced Diploma - Electro-Mechanical Engineering Technology
Centennial College of Applied Arts And Technology
Scarborough04-2024
Diploma - Hospitality And Tourism Management
Humber College
TorontoSkills
- Strong foundation in manufacturing processes such as machining, fabrication, assembly, and materials testing
- Skilled in using CAD software (AutoCAD and Inventor) for design and drafting
- Knowledge of Lean Manufacturing, Six Sigma, and Continuous Improvement principles from coursework and projects
- Familiarity with engineering drawings, tolerances, and technical documentation
- Experience with lab equipment, prototypes, and testing procedures through academic projects
- Understanding of quality control concepts, process flow, and problem-solving techniques
- Strong analytical and troubleshooting skills, with ability to learn quickly in hands-on environments
- Highly motivated and adaptable, eager to apply academic knowledge to real-world manufacturing challenges
Languages
English
Native or Bilingual
Korean
Native or Bilingual
Timeline
Front Office Manager
Sheraton Parkway Toronto North
01.2020 - 01.2021
Assistant Front Office Manager
Westin Prince Toronto
01.2018 - 01.2020
Manager On Duty
Westin Prince Toronto
01.2016 - 01.2018
Front Desk Supervisor
Park Inn by Radisson Toronto Airport West
01.2015 - 01.2016
Front Desk Agent
Park Inn by Radisson Toronto Airport West
01.2014 - 2015
Lab Technician
Centennial College
2022 - 2024
Bachelor of Technology - Manufacturing Engineering
Mcmaster University
Advanced Diploma - Electro-Mechanical Engineering Technology
Centennial College of Applied Arts And Technology
Diploma - Hospitality And Tourism Management
Humber College