Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Cynthia Kim

1204-550 Scarborough Golf Club Road, Scarborough

Summary

Enthusiastic Manufacturing Engineering student with a strong foundation in manufacturing processes, CAD design, prototyping, and quality control. Proven experience in academic projects utilizing Lean Manufacturing, Six Sigma, and Continuous Improvement principles, demonstrating a commitment to excellence. Motivated to gain hands-on experience, contribute technical skills, and support innovative and efficient manufacturing operations while developing practical engineering expertise.

Overview

2021
2021
years of professional experience

Work History

Lab Technician

Centennial College
2022 - 2024
  • Prepared, organized, and maintained laboratory equipment, samples, and materials for classroom experiments.
  • Assisted instructors and students in setting up and conducting laboratory procedures in compliance with safety protocols.
  • Monitored and enforced proper use of lab equipment to ensure a safe and efficient learning environment.
  • Calibrated and performed routine maintenance on lab instruments to ensure accuracy and reliability.
  • Supported student learning by explaining lab procedures, answering questions, and troubleshooting technical issues.
  • Operated and maintained advanced laboratory equipment, improving functionality and safety standards.

Front Office Manager

Sheraton Parkway Toronto North
01.2020 - 01.2021
  • Oversaw operations for two distinct hotel brands (Sheraton & Best Western) simultaneously, ensuring compliance with brand standards and service excellence.
  • Directed and managed Reservations, PBX, Concierge, and Front Office departments to deliver seamless guest experiences.
  • Led recruitment, hiring, coaching, training, and performance evaluations for front office staff; developed scheduling strategies aligned with labor standards and forecasted occupancy.
  • Implemented new operational procedures in response to COVID-19, maximizing revenue and profit while maintaining guest and staff safety.
  • Built strong guest loyalty and retention by enhancing service quality and addressing evolving guest needs during the pandemic.

Assistant Front Office Manager

Westin Prince Toronto
01.2018 - 01.2020
  • Acted as department head in the absence of the Front Office Manager, overseeing daily operations and guest services.
  • Planned and supported the successful brand transition from SPG to Marriott, ensuring compliance with new standards and systems.
  • Assisted in re-branding initiatives, including data migration and system conversion from Lightspeed to Opera PMS.
  • Maintained efficient and effective communication flow with guests and across internal departments to support operational excellence.
  • Partnered with hotel leadership to drive guest satisfaction initiatives, implementing service programs that consistently met or exceeded brand expectations.

Manager On Duty

Westin Prince Toronto
01.2016 - 01.2018
  • Assisted in developing and maintaining standard operating procedures for the Front Office, ensuring staff adherence to brand and property guidelines.
  • Oversaw daily operations to deliver smooth, efficient service, consistently providing guests and visitors with the highest standard of care.
  • Exercised discretion and professionalism in handling guest inquiries, issues, and complaints, safeguarding the hotel’s reputation while maintaining guest loyalty.
  • Served as a role model in punctuality, professional appearance, courtesy, leadership, and guest relations, fostering interdepartmental collaboration and a culture of service excellence.

Front Desk Supervisor

Park Inn by Radisson Toronto Airport West
01.2015 - 01.2016
  • Handled guest requests with ownership and accountability, ensuring timely follow-up and resolution to maximize guest satisfaction.
  • Managed Front Desk operations, including scheduling, staff meetings, hiring support, onboarding, and training new employees.
  • Oversaw employee grooming, behavior, and task delegation while maintaining cleanliness and presentation of the front desk and hotel lobby.
  • Supervised front office staff to deliver quality customer service, providing coaching and guidance on proper procedures.
  • Coordinated and managed group bookings and corporate guest reservations to ensure seamless experiences.

Front Desk Agent

Park Inn by Radisson Toronto Airport West
01.2014 - 2015
  • Greeted guests upon arrival, provided information on room availability, rates, and types, and assigned accommodations tailored to guest preferences.
  • Managed group blocks and reservations, coordinated direct billing, and allocated rooms to ensure seamless guest experiences.
  • Oversaw gift shop inventory and revenue management; handled cash floats for all shifts with accuracy and accountability.
  • Assisted guests with inquiries, special requests, and complaint resolution, providing professional service and recovery solutions.
  • Served as Manager on Duty during evening shifts and holidays, ensuring smooth hotel operations and guest satisfaction.
  • Reported daily to the Front Desk Manager, supporting operational tasks and administrative responsibilities.

Education

Bachelor of Technology - Manufacturing Engineering

Mcmaster University
Hamilton
09-2026

Advanced Diploma - Electro-Mechanical Engineering Technology

Centennial College of Applied Arts And Technology
Scarborough
04-2024

Diploma - Hospitality And Tourism Management

Humber College
Toronto

Skills

  • Strong foundation in manufacturing processes such as machining, fabrication, assembly, and materials testing
  • Skilled in using CAD software (AutoCAD and Inventor) for design and drafting
  • Knowledge of Lean Manufacturing, Six Sigma, and Continuous Improvement principles from coursework and projects
  • Familiarity with engineering drawings, tolerances, and technical documentation
  • Experience with lab equipment, prototypes, and testing procedures through academic projects
  • Understanding of quality control concepts, process flow, and problem-solving techniques
  • Strong analytical and troubleshooting skills, with ability to learn quickly in hands-on environments
  • Highly motivated and adaptable, eager to apply academic knowledge to real-world manufacturing challenges

Languages

English
Native or Bilingual
Korean
Native or Bilingual

Timeline

Front Office Manager

Sheraton Parkway Toronto North
01.2020 - 01.2021

Assistant Front Office Manager

Westin Prince Toronto
01.2018 - 01.2020

Manager On Duty

Westin Prince Toronto
01.2016 - 01.2018

Front Desk Supervisor

Park Inn by Radisson Toronto Airport West
01.2015 - 01.2016

Front Desk Agent

Park Inn by Radisson Toronto Airport West
01.2014 - 2015

Lab Technician

Centennial College
2022 - 2024

Bachelor of Technology - Manufacturing Engineering

Mcmaster University

Advanced Diploma - Electro-Mechanical Engineering Technology

Centennial College of Applied Arts And Technology

Diploma - Hospitality And Tourism Management

Humber College

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Cynthia Kim