Summary
Overview
Work History
Education
Skills
Certification
Timeline
Manager
Cynthia Jamail

Cynthia Jamail

Windsor,ON

Summary

Skilled Care Provider assisting elderly, convalescents, or persons with disabilities with daily living activities in-home or within care facility. Keep house by making beds, doing laundry, washing dishes and preparing meals. Advise families and healthcare team regarding health concerns, nutrition, cleanliness and household activities.

Overview

8
8
years of professional experience
1
1
Certification

Work History

Sales Associate

Swarovski Crystal
11.2017 - 01.2018
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Helped customers locate products and checked store system for merchandise at other sites.
  • Prepared merchandise for sales floor by pricing or tagging.
  • Rotated stock and restocked shelves to maintain product availability and store appearance.
  • Managed returns, exchanges and refunds in accordance with store policy.
  • Answered customer questions about sizing, accessories, and merchandise care.
  • Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
  • Provided positive first impressions to welcome existing, new, and potential customers.
  • Engaged with customers to build rapport and loyalty.
  • Assessed customer needs and utilized suggestive selling techniques to drive sales.
  • Engaged with customers to effectively build rapport and lasting relationships.
  • Educated clients on current promotional offerings and products using persuasive selling tactics.
  • Generated new sales leads to achieve and exceed monthly sales goals.
  • Delivered energetic responses to customers in-store and by telephone, going above and beyond to serve needs.
  • Answered customer questions about products and services, helped locate merchandise, and promoted key items.
  • Engaged in friendly conversation with customer to better uncover individual needs.
  • Managed efficient cash register operations.
  • Created inviting environment for customers by maintaining store organization and cleanliness.
  • Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.

Customer Service Representative

Cushman & Wakefield
11.2017 - 01.2018
  • Handled customer inquiries and suggestions courteously and professionally.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Answered constant flow of customer calls with minimal wait times.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Offered advice and assistance to customers, paying attention to special needs or wants.
  • Responded to customer requests for products, services, and company information.
  • Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
  • Exhibited high energy and professionalism when dealing with clients and staff.
  • Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.

Private Caregiver

Private Care
Windsor, Ontario
May.2023 - Current
  • Self-motivated, with a strong sense of personal responsibility.
  • Worked well in a team setting, providing support and guidance.
  • Demonstrated respect, friendliness and willingness to help wherever needed.
  • Excellent communication skills, both verbal and written.
  • Paid attention to detail while completing assignments.

Compassionate Caregiver

Private Care/Huron Lodge
03.2017 - 05.2018
  • Built strong relationships with clients to deliver emotional support and companionship.
  • Engaged patients in meaningful conversation, socialization, and activity while providing personal care assistance.
  • Assisted with dressing guidance, grooming, meal preparation, and medication reminders.
  • Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
  • Supported clients with mental support and physical activities to accomplish quality of life and sustain needs.
  • Assisted clients with daily living needs to maintain self-esteem and general wellness.
  • Recognized and reported abnormalities or changes in patients' health status to case manager.
  • Transported individuals to events and activities, medical appointments, and shopping trips.

Customer Service Associate/Assistant Social Media Manager

Rafih Auto Group
01.2016 - 06.2017
  • Increased customer engagement through social media.
  • Monitored online presence of company's brand to engage with users and strengthen customer relationships.
  • Developed and managed content calendars for each platform to establish timely and relevant posts.
  • Developed marketing content such as blogs, promotional materials, and advertisements for social media.
  • Collaborated with team members to develop creative campaigns for social media platforms.
  • Designed and implemented social media strategies to align with business goals.
  • Created and implemented impactful strategies to increase company brand awareness and engagement.
  • Suggested and implemented new features to develop brand awareness.
  • Developed relationships with influencers to grow reach of company and create wider visibility.
  • Managed relationships with third-party vendors and suppliers to establish timely delivery of services.
  • Oversaw social media presence and aligned posts to include branding and trending ideas.
  • Developed and promoted corporate brand, images and identity to media and public.
  • Cultivated strong corporate image and identity with clear branding.
  • Increased brand awareness through development and implementation of successful public relations campaigns.
  • Collaborated with other departments to develop integrated branding and public relations strategies.
  • Managed editorial calendars and rescheduled PR events and meetings.
  • Wrote engaging and successful press releases to control information and public opinion.

Education

Bachelor of Arts - Communication Studies

University of Windsor
Windsor, ON
09.1985

Skills

  • Patient and Caregiver Education
  • Client Documentation
  • Grocery Shopping
  • Companionship and Emotional Support
  • Case Management
  • Household Chores
  • Client Requirements
  • Care Plan Assessment
  • Behavior Redirection
  • Records Maintenance
  • Direct Patient Care
  • First Aid and Safety
  • Meal Planning and Preparation
  • Patient Care
  • Household Management
  • Multitasking and Organization
  • Activities of Daily Living Assistance
  • Complex Problem-Solving
  • Ambulating Patients
  • Diet and Nutrition
  • Mobility Support
  • Respectful and Compassionate
  • Verbal and Written Communication Skills
  • Dependable and Responsible
  • Community Activities
  • Patient Management
  • Compassionate Communication
  • Strong Ethics
  • Client Transportation
  • Status Updates
  • Meal Assistance
  • Physical Therapy Administration

Certification

  • .OMVIC License
  • PCW - Personal Care Worker
  • Certified CPR/First Aid

Timeline

Private Caregiver

Private Care
May.2023 - Current

Sales Associate

Swarovski Crystal
11.2017 - 01.2018

Customer Service Representative

Cushman & Wakefield
11.2017 - 01.2018

Compassionate Caregiver

Private Care/Huron Lodge
03.2017 - 05.2018

Customer Service Associate/Assistant Social Media Manager

Rafih Auto Group
01.2016 - 06.2017

Bachelor of Arts - Communication Studies

University of Windsor

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Cynthia Jamail