Cynthia Ijeoma
Calgary,AB
Summary
Dynamic professional with over 10 years of experience in guiding clients through the complete onboarding and deployment of SaaS platforms. Expertise includes client onboarding, project management, configuration and deployment, customer training and enablement, relationship management, and post-go-live transitions. Recognized for fostering team collaboration and driving impactful results, with a proven ability to oversee complex implementations. Core skills encompass strategic planning, stakeholder engagement, and adaptive project execution, ensuring alignment with organizational goals and client satisfaction.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Implementation Project Manager
HS Gov Tech
06.2022 - Current
- Project Ownership: Develop and manage end-to-end implementation plans, timelines and milestones
- Relationship Management: build strong, lasting relationships with customers and other key stakeholders from multiple backgrounds and industry.
- Lead discovery workshops to understand customer goals, business process and configuration needs
- Business Analysis: Evaluate and analyze business and project progress, identify risks and implement mitigation strategies to minimize disruptions
- Configuration: configure platform settings, user roles, workflow and permissions
Implementation Project Manager
Shareworks by Morgan Stanley
Calgary, AB
08.2018 - 06.2022
- Cross-team collaboration: Lead lifecycle of software implementation while bridging the gap between Developers, Stakeholders and Customers to successful onboarding
- Training: Facilitate and conduct customized training sessions for customers
- Discovery: Lead discovery sessions to elicit, analyze, and document business, functional, and non-functional requirements
- Project Ownership: Develop and manage end-to-end implementation plans, timelines and milestones
- Measure implementation readiness and facilitate a smooth transition to customer success
- Oversee data migration, import, validation and system testing
Implementation Specialist
Shareworks by Morgan Stanley
Calgary, AB
06.2016 - 08.2018
- Data migration: Analyze and document data flow and systems integration
- Process improvement: Implement process improvement strategies with the use of Macros and ITIL
- Perform configuration review including building reports to ensure accuracy in implementation
- Perform QA and UAT with training, test scripts and remediation
Education
Bachelor of Arts -
University of Windsor
OntarioSkills
- Effective communication
- Data-driven decision making
- Analytical problem solving
- Proficient in Agile and Waterfall frameworks
- Clear technical documentation
- Requirements analysis
- Workflow enhancement
- Stakeholder relations
- Continuous improvement
- Quality assurance
- Scrum methodology
- Organizational skills
- Team collaboration
Accomplishments
Develop and implement strategy to improve onboarding process : Reduced onboarding time by 30% and improved process by building/spearheading a team of 15 within US and Canadian market to create a living process document, which allows for continuous improvement.
Languages
English
Certification
- Project Management Professional (PMP)
- Certified Scrum Master (CSM)
- IBM Business Analyst Certificate
Software
Shareworks
Jira
Salesforce
Microsoft Office (Excel, Teams, Outlook)
Mondaycom
PowerBI
Timeline
Implementation Project Manager
HS Gov Tech
06.2022 - Current
Implementation Project Manager
Shareworks by Morgan Stanley
08.2018 - 06.2022
Implementation Specialist
Shareworks by Morgan Stanley
06.2016 - 08.2018
Bachelor of Arts -
University of Windsor