Cynthia Hobbs
Medical Office Assistant
Hamilton,Canada
Summary
Professional with significant experience in medical office environments, prepared for this role. Proven track record in managing patient records, scheduling appointments, and ensuring efficient office operations. Strong focus on team collaboration and achieving results, adaptable to changing needs. Skilled in medical terminology, electronic health records, and patient communication, valued for reliability and flexibility.
Overview
18
18
years of professional experience
Work History
Medical Office Assistant
Aboriginal Health Centre
01.2024 - Current
- Managed patient scheduling and appointment coordination to optimize clinic flow.
- Utilized electronic health record systems to maintain accurate patient information and documentation.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
Medical Office Assistant (Maternity Leave)
Dr. Brian McKenna
12.2022 - 01.2024
- Managed patient scheduling and streamlined appointment processes to enhance office efficiency.
- Organized and maintained medical records, ensuring compliance with privacy regulations and accuracy in documentation.
- Coordinated communication between patients and healthcare providers, addressing inquiries and facilitating timely responses.
- Adhered to strict PHIPA guidelines to protect patient privacy.
Medical Office Assistant/Clinician’s Aide
McMaster Family Practice
02.2018 - 10.2022
- Managed patient scheduling and appointment confirmations, ensuring optimal clinic flow.
- Processed medical records and maintained accurate patient information in electronic health systems.
- Assisted with front desk operations, providing exceptional customer service to patients and visitors.
- Trained new staff on office procedures and the use of medical software systems for efficiency.
- Implemented process improvements to enhance patient intake procedures, reducing wait times significantly.
- Oversaw inventory management of medical supplies, maintaining optimal stock levels for daily operations.
- Developed training materials for staff onboarding, promoting consistency in administrative practices across the team.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
Education
Medical Office Assistant -
Medix College
Toronto, ON09.2007
High School Diploma - undefined
Galt Collegiate Institute and Vocational School
Cambridge, ON06.2000
Skills
- Problem-solving
- Multitasking and organization
- Experienced in various EMR systems
- Patient scheduling
- Appointment coordination