Cynthia Hickson
St. Thomas (Southwold),Canada
Summary
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience.
Overview
17
17
years of professional experience
Work History
Early Childhood Caregiver
Caring Childcare
01.2022 - Current
- Delivered daily care and early education to foster children's social-emotional development.
- Supported children in building interpersonal skills and emotional regulation for school readiness.
- Collaborated with families to ensure consistency and personalized care plans.
- Monitored behavior, providing guidance and support to enhance individual growth.
- Supervised daily activities to maintain safety and engagement among children.
Personal Support Worker
Nurse Next Door
St. Thomas, Ontario
01.2019 - 01.2022
- Delivered in-home and community-based care to adults with physical and mental health needs.
- Assisted clients with daily living activities and personal hygiene.
- Monitored client health and reported changes to healthcare professionals.
- Ensured a safe and clean living environment for clients at all times.
- Assisted clients with daily activities such as bathing, dressing, and grooming.
Personal Support Worker
Closing the Gap
St. Thomas, Ontario
01.2013 - 01.2020
- Supported diverse clients (ages 18–102) in home and community settings.
- Worked with individuals with Asperger’s, Down syndrome, PTSD, brain injuries, and survivors of trauma.
- Promoted independence through ADLs, household tasks, and emotional support.
- Collaborated with multidisciplinary teams to enhance client care services.
- Trained new staff on care protocols and best practices in service delivery.
Key Holder
Dollarama
London, Ontario
05.2009 - 06.2013
- Managed store operations and ensured compliance with company policies.
- Supervised cash handling and trained staff on register procedures.
- Assisted customers with inquiries and provided product information.
- Organized merchandise displays to enhance customer shopping experience.
- Managed key holder responsibilities such as opening and closing the store, setting alarms.
Education
Personal Support Worker Diploma -
Trios College
London, ON01.2010
The PSW Approach to Quality Care
University of Toronto
Gerontology, End of Life, Mindfulness
Allegra Learning Solutions
Home Support Exercise Program
Canadian Centre for Activity and Aging
Hospice Palliative Care, Advanced Palliative Practice Skills
St. Joseph’s Health Care
Skills
- Mental health & addictions support
- Developmental disability care
- Crisis prevention & de-escalation
- Emotional regulation coaching
- Strong communication & collaboration
- Patient
- Empathetic
- Resilient
- G drivers licence
- Reliable vehicle
Timeline
Early Childhood Caregiver
Caring Childcare
01.2022 - Current
Personal Support Worker
Nurse Next Door
01.2019 - 01.2022
Personal Support Worker
Closing the Gap
01.2013 - 01.2020
Key Holder
Dollarama
05.2009 - 06.2013
Personal Support Worker Diploma -
Trios College
The PSW Approach to Quality Care
University of Toronto
Gerontology, End of Life, Mindfulness
Allegra Learning Solutions
Home Support Exercise Program
Canadian Centre for Activity and Aging
Hospice Palliative Care, Advanced Palliative Practice Skills
St. Joseph’s Health Care