Cynthia Gonzalez
Sanger
Summary
Professional with strong background in management and team leadership. Skilled in optimizing operations, driving efficiency, and fostering collaboration. Known for adaptability, problem-solving, and delivering results in fast-paced environment. Possesses expertise in strategic planning, resource allocation, and staff development.
Experienced with operational management, team leadership, and process optimization. Utilizes effective communication and strategic planning to drive success. Track record of improving team performance and meeting organizational objectives.
Accomplished Assistant Manager with in-depth experience consistently rising through ranks. Well-versed in sales, personnel management, accounting and inventory management. Dedicated to complete knowledge of company products and services for optimized customer service.
Overview
18
18
years of professional experience
Work History
Senior Assistant Manager
Hobby Lobby
03.2023 - Current
- Increased stock accuracy by implementing effective inventory management systems.
- Enhanced onboarding efficiency through development of comprehensive training programs.
- Boosted productivity by streamlining operational workflows across multiple departments.
- Fostered professional growth by conducting performance evaluations and providing constructive feedback.
- Optimized product placement through coordinated merchandising strategies, driving customer engagement.
- Identified sales trends by analyzing data, informing strategic promotion and inventory decisions.
- Led team in implementing inventory management systems, enhancing stock accuracy and reducing discrepancies.
- Developed training programs for new staff, improving onboarding efficiency and employee retention.
Field Resource Supervisor
National Insurance Inspection Services
10.2019 - 02.2023
- Managed all human resource documentation, including new hire letters, employee contracts and corporate policies and procedures.
- Regularly updated HR databases to reflect employee information, changes in benefits and other details.
- Supervised onboarding process for newly hired employees, including distribution of all paperwork.
- Handled employee conflicts efficiently while following all company procedures.
- Completed reports and employment forms.
- Oversaw new employee onboarding procedures from initial training to skill development.
- Supported top talent identification processes by interviewing candidates and executing onboarding, orientation and benefits processes.
- Built and developed lasting relationships with employees, peers, upper management and outside vendors.
- Leveraged internal HR databases to organize and maintain personnel records, enter employee data and update previous data.
- Developed and maintained resources and materials to support hiring managers throughout onboarding life cycle.
- Oversaw benefits enrollment process by answering questions and assisting employees with login details.
- Assisted in employee recruitment, hiring and interview processes.
- Scheduled meetings with employees to address concerns and grievances.
- Suggested promotions and wage increases according to employee performance.
- Helped with employee transfers and referrals.
- Liaised between management and employees by relaying work information, adjustments and grievances.
Store Manager
Pier 1 Imports Inc
01.2016 - 10.2019
- Delivered excellent customer service and adhered to standard practices to maximize sales and minimize shrinkage.
- Processed daily paperwork, balanced register drawers, produced staffing schedules and prepared deposits.
- Managed inventory tracking and physical inventory counts to minimize loss.
- Balanced sales, reconciled cash and made bank deposits to facilitate opening and closing duties.
- Generated repeat business by responding to customer concerns with friendly and knowledgeable service.
- Oversaw inventory management through cycle counts, audits and shrinkage control.
- Completed thorough opening, closing and shift change functions to maintain operational standards each day.
- Answered product questions with up-to-date knowledge of sales and promotions.
- Exceeded team goals and resolved issues by sharing and implementing customer service initiatives.
- Monitored employee performance and identified performance gaps for corrective action.
- Built customer confidence by actively listening to concerns and complaints and quickly resolving issues.
- Showcased and built visually appealing displays and signs to encourage customers to buy specific products.
- Established store tactics and strategies to achieve operational performance and sales goals.
- Evaluated store performance and incorporated feedback to implement improvement plans.
- Trained and mentored associates to teach daily tasks and procedures.
- Oversaw storewide merchandising benchmarks to maintain operational excellence.
- Prepared weekly schedules to verify proper floor coverage within fiscal guidelines.
- Built relationships with key customers and stakeholders to grow business networks and locate new opportunities.
- Preserved product quality by maintaining stockrooms and disposing of damaged items.
- Reviewed customer feedback to make operational improvements and promote satisfaction.
- Coordinated social media and marketing strategies to promote brand awareness and increase sales.
- Identified operational issues and implemented appropriate process improvements to promote workplace safety and productivity.
- Strengthened work flow productivity by hiring, managing and developing top talent.
- Enhanced customer satisfaction and store operations through relationship building and daily problem-solving.
- Updated and maintained store signage and displays.
Team Lead
Fresh and Easy
08.2015 - 12.2015
- Delegated daily tasks to team members to optimize group productivity.
- Monitored team progress and enforced deadlines.
- Fostered positive employee relationships through communication, training and development coaching.
- Counted inventory, resolved discrepancies and completed paperwork to keep system accurate and current.
- Collaborated with management team to implement new work procedures or policies.
- Rotated through series of different stations based on team needs.
- Followed staffing strategies to achieve production goals.
- Implemented performance, quality and efficiency measures to achieve aggressive production goals.
- Kept work areas clean, neat and free of safety hazards to maximize efficiency.
- Motivated and empowered team members to build customer satisfaction and loyalty to support retention and growth.
Store Manager
McDonald's
10.2007 - 08.2015
- Processed daily paperwork, balanced register drawers, produced staffing schedules and prepared deposits.
- Managed inventory tracking and physical inventory counts to minimize loss.
- Balanced sales, reconciled cash and made bank deposits to facilitate opening and closing duties.
- Oversaw inventory management through cycle counts, audits and shrinkage control.
- Strengthened work flow productivity by hiring, managing and developing top talent.
- Completed thorough opening, closing and shift change functions to maintain operational standards each day.
- Answered product questions with up-to-date knowledge of sales and promotions.
- Monitored employee performance and identified performance gaps for corrective action.
- Established store tactics and strategies to achieve operational performance and sales goals.
- Enhanced customer satisfaction and store operations through relationship building and daily problem-solving.
- Evaluated store performance and incorporated feedback to implement improvement plans.
- Trained and mentored associates to teach daily tasks and procedures.
- Identified operational issues and implemented appropriate process improvements to promote workplace safety and productivity.
- Prepared weekly schedules to verify proper floor coverage within fiscal guidelines.
- Built relationships with key customers and stakeholders to grow business networks and locate new opportunities.
- Preserved product quality by maintaining stockrooms and disposing of damaged items.
- Reviewed customer feedback to make operational improvements and promote satisfaction.
- Delivered excellent customer service and adhered to standard practices to maximize sales and minimize shrinkage.
- Updated and maintained store signage and displays.
Education
High School Diploma -
Reedley High School
Reedley, CA06.2009
Skills
- Training Materials Development
- Service Schedule Coordination
- Collaborative Team Player
- Verbal and Written Communication
- Organizational Skills
- Resolving Problems and Incidents
- Interpersonal Skills
- Multitasking and Prioritization
- Tracking and Documentation
- Microsoft Windows and Office
- Attention to Detail
- Documentation Development
- Issue and Resolution Tracking
- Positive and Upbeat
- Store cleaning
- Staff training and development
- Customer relationship management
- Operations management
- Customer service
- Workplace safety compliance
- Money handling
- Coaching and mentoring
- Team building
Timeline
Senior Assistant Manager
Hobby Lobby
03.2023 - Current
Field Resource Supervisor
National Insurance Inspection Services
10.2019 - 02.2023
Store Manager
Pier 1 Imports Inc
01.2016 - 10.2019
Team Lead
Fresh and Easy
08.2015 - 12.2015
Store Manager
McDonald's
10.2007 - 08.2015
High School Diploma -
Reedley High School
Education and Training
other