Cynthia G. Nonato
Kitchener,Canada
Summary
Administrative Assistant with extensive experience at MARK'S (WORK WEARHOUSE), recognized for exceptional team collaboration and organizational skills. Proficient in managing complex schedules and improving operational efficiency through effective communication and Microsoft Office expertise. Quick learner dedicated to achieving success in dynamic environments.
Overview
33
33
years of professional experience
8
8
Certifications
Work History
Administrative Assistant
MARK’S (WORK WEARHOUSE)
05.2010 - 07.2025
- Provide support and coordination to the AVP of Operations, AVP’s of Operations, District Managers, and retail stores throughout the East and West Region of Canada
- Creation and maintenance of reports; Presentation Preparation; Collection and distribution of Store Communications; Collect, compile and distribute data; Manage bookings, set-up and maintenance of internal boardrooms, coordinate appointments & travel, conference calls and meeting schedules
- Collaborate with team in the preparation of meetings, presentations, events and activities and occasionally take meeting minutes; Verify, submit and track vendor invoices and expense submissions for Operations; Maintenance of office equipment and supply replenishment, light reception duties such as welcoming and greeting guests and delivering office mail and other duties as assigned
- Other needs for business as may be determined from time to time; Monthly PO files balances to monthly Income statement. Timelines for submissions tracked to ensure no late or lost invoices submitted.
Sales Support/Customer Service/Admin
SIEMENS WATER TECHNOLOGIES
12.2007 - 05.2010
- Coordinate small project packages and process weekly report
- Monitor daily activities on parts requirement for each project packages; Keep contact with customers via email and /or telephone on updates with regards to parts ETA and service scheduling for each project packages.
- Processing of Contracts (ie. DI Tanks (Deionized); Closing of each project packages once completed and bill (invoice); Back-up for each staff on vacation in each dept.; Filing and other office admin support; Process insurance request from customer (ie. WSIB and Liability Insurance); Company Social Event Planner (Incl. Company VIP Executives Visitor – arrangement of breakfast and lunch meeting)
Administrative Assistant / Service Coordinator
CARMICHAEL ENGINEERING LTD.
11.2002 - 10.2007
- Dispatch service call to all office branches; coordinate and schedule manpower; work in conjunction with National Accounts; creation and updating of weekly/monthly/annual reports of incoming service calls and current call status. Also processing monthly spreadsheet for all invoices.
- Processing of “Calibration Certificates” from calibration work sheets submitted by Technicians; Create and maintain software database of customers requiring equipment calibration; and notification of pending calibrations for the upcoming month
- Ordering parts from local and US vendors form completion of service repairs and maintaining an inventory of common or critical items on hand; Assist Inside/Outside Sales with scheduling of manpower to complete quoted work
- Make travel arrangements, book accommodations and training facilities; Filing of relevant reports, documentation, equipment manuals, etc.
- Process packing slips from incoming parts orders, and tag boxes for pick-up by Technicians and notification of parts availability; Process parts to be returned to equipment manufacturers for warranty; purposes; Distribute monthly Preventative Maintenance work orders to Technicians; Process Monthly spreadsheets for billings for all office branches; Liaison between office branches, suppliers and manufacturers; Assist with other task and duties as they may arise within the department or general office
Service-Coordinator / Administration (Contract only)
COMSTOCK CANADA LTD.
05.2002 - 10.2002
- Dispatch, Data Entry (entering new contracts, service reports, P.O’s)
- Customer Service, Payroll, Inventory Control, Bank Deposits, some Accounting and other Administrative tasks
Administrative Assistant – Office Manager (Temporary/Contract only)
CREDIT CARD CENTER CANADA
08.2001 - 01.2002
- Payroll, Direct supervision of office/warehouse staff
- Hiring new staff; set up boardroom for meetings (incl. catering); AR/AP and other general correspondence; Provide administrative support of Management (Manager/VP/ President) and Sales Rep, such as; preparation of flyers for Trade Shows, drafting letters, memos, meeting agenda, making hotel reservations, preparation of cash expense and other administrative duties; Processing of all incoming and outgoing documents; Prepare bank deposits; Preparation of Commission Adjustments for Sales Rep; Mailing of Monthly Bonus Cheques to merchants; Oversee the overall functioning of the office; Purchasing office/kitchen and miscellaneous supplies; Direct dealing with Merchants and Contractors; Preparation of Monthly Inventory Control; Customer Service – answering merchants inquiries with regards to lease payments, monthly bonus cheque, surcharge deposit, bank account change and other related questions; Scheduling phone and ATM installations; Dispatch Service Technicians
Travel Consultant – File Finishing (Administrative)
THOMAS COOK DIRECT
10.1998 - 07.2001
- Sales and File Finish Agents Reservation Cards by; entering them into the system (Apollo and Global Matrix)
- Preparation of clients invoices; Matching of Suppliers invoices to the information in out database and reservation cards; Entering clients final payments and balancing of the invoices and printing them; Assist agents and Ticketing with proper information such as; clients documentation and information; Booking flights, package tours and hotels
Public Information Services Agent/Trainer/Administrative
AIRPORT GROUP CANADA INC.
06.1992 - 10.1998
- Assist in training new employees and assist with employee uniforms
- Assist in Scheduling Tours of the Terminal for Business and General Public and VIP’s
- Provide passengers, callers and tourists; Airport and Airline information and answering inquiries with regards to flight arrivals and departures; Assist passengers and tourists with hotel and transportation reservations; Operate public address system in the terminal for both public and tenants; Conduct tours of the Terminal and Facilities
- Create dependable and efficient communications system catering to the Public, Airport, Tenants and Concessionaires; Perform administrative duties, special projects, such as; assist in formatting Employee Training Manual, writes memos to PIS Agents
Education
Effective Supervision - Communication
SHERIDAN COLLEGE
Mississauga, ONPsychology -
ATKINSON COLLEGE (York University)
North York, OnCertificate in Word Processing Specialist - Office Administration
ONTARIO BUSINESS COLLEGE
Brampton, ONSecondary School Honors Graduation Diploma - Advance/Academic Courses
NORTH PARK SECONDARY
Brampton, ONSkills
- Interpersonal skills
- Detail-oriented
- Team collaboration
- Pressure management
- Communication proficiency
- Organizational abilities
- Multi-tasking capabilities
- Computer literacy
- Microsoft Office proficiency
- Outlook expertise
- Analytical thinking
- Problem-solving aptitude
- Quick learner
- Typing speed 50-55 wpm
References
Available upon request
Personality Traits
- Very co-operative
- Conscientious
- Hard working
- Welcome challenges
- Very responsible
- Easy to get along with
- Compassionate
- Tactful
Certification
How to Boost Your Productivity with AI Tools - LinkedIn - Jan 2025 > Skills: Productivity Improvement-Artificial Intelligence for Business
Timeline
Administrative Assistant
MARK’S (WORK WEARHOUSE)
05.2010 - 07.2025
Sales Support/Customer Service/Admin
SIEMENS WATER TECHNOLOGIES
12.2007 - 05.2010
Administrative Assistant / Service Coordinator
CARMICHAEL ENGINEERING LTD.
11.2002 - 10.2007
Service-Coordinator / Administration (Contract only)
COMSTOCK CANADA LTD.
05.2002 - 10.2002
Administrative Assistant – Office Manager (Temporary/Contract only)
CREDIT CARD CENTER CANADA
08.2001 - 01.2002
Travel Consultant – File Finishing (Administrative)
THOMAS COOK DIRECT
10.1998 - 07.2001
Public Information Services Agent/Trainer/Administrative
AIRPORT GROUP CANADA INC.
06.1992 - 10.1998
Effective Supervision - Communication
SHERIDAN COLLEGE
Psychology -
ATKINSON COLLEGE (York University)
Certificate in Word Processing Specialist - Office Administration
ONTARIO BUSINESS COLLEGE
Secondary School Honors Graduation Diploma - Advance/Academic Courses
NORTH PARK SECONDARY