Cynthia Furfari
Barrie,ON
Summary
Administrator with extensive expertise in administrative support, customer service, and property management. Demonstrates strong problem-solving abilities and proficiency in software tools. Committed to enhancing operational efficiency and fostering positive client relationships, aiming to drive innovative solutions in future roles.
Overview
10
10
years of professional experience
Work History
Property Coordinator
Friday Harbour Resort
05.2022 - Current
- Promptly respond to homeowner and guest inquiries, ensuring exceptional customer service
- Distribute essential documents to homeowners, enhancing administrative efficiency
- Assist Director of Engineering & Facilities Manager with daily operations, ensuring smooth workflow
- Obtain quotations, oversee service work, and review invoices for accuracy, maintaining cost control
- Track expenses and assist in budget control for various projects, ensuring financial accuracy.
Customer Service Representative
Cutler Forest Products Inc
11.2020 - 04.2022
- Resolved customer account discrepancies, ensuring accurate records and boosting client trust
- Quoted customers on inquiries and lead times, enhancing response efficiency and satisfaction
- Maintained strong customer relationships, fostering loyalty and repeat business.
Administrative Assistant
MCA
11.2017 - 08.2020
- Processed sales using Business Vision and 2020 software, streamlining transactions
- Prepared customer analysis and Quarterly Business Reviews, aiding strategic decision-making
- Coordinated client projects ensuring timely delivery and precise execution, enhancing client satisfaction.
Sales Lead/Key Holder
Little Burgundy
11.2014 - 10.2017
- Provided exceptional customer service, increasing client satisfaction and repeat business
- Gained extensive product knowledge, boosting sales and enhancing marketing efforts
- Surpassed sales targets consistently while assisting customers with their needs.
Education
Bachelor of Environmental Studies - Urban & Regional Environments: Analysis, Planning and Design
York University
04.2020
Ontario Secondary School Diploma -
Emily Carr Secondary School
06.2014
Additional Information
- Health & Safety Committee Member
- AODA Customer Service Standards Training
- Colleague Engagement Committee Member
Timeline
Property Coordinator
Friday Harbour Resort
05.2022 - Current
Customer Service Representative
Cutler Forest Products Inc
11.2020 - 04.2022
Administrative Assistant
MCA
11.2017 - 08.2020
Sales Lead/Key Holder
Little Burgundy
11.2014 - 10.2017
Bachelor of Environmental Studies - Urban & Regional Environments: Analysis, Planning and Design
York University
Ontario Secondary School Diploma -
Emily Carr Secondary School
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