Cynthia Foli
Windsor,ON
Summary
A compassionate and dedicated individual with a strong sense of empathy seeking a caregiver position to provide high-quality care to clients, ensuring their comfort, safety and well-being.
Overview
12
12
years of professional experience
Work History
Volunteer
Huron Lodge
03.2024 - Current
- Participated in volunteer orientation and training sessions to learn about organizational rules and mission.
- Taken through training sessions on infection prevention and caregiving guidelines.
- Assisted with resident activities and programs like arts and crafts, bingo, bowling and Horse racing.
- Friendly visits with residents to reduce feelings of loneliness and isolation.
- Assisted in setting up and clearing the space for activities.
- Assisted in bringing out residents for outdoor events to enjoy fresh air and sunshine while engaging them in lively conversions .
Customer Service Representative
Zenith Bank
08.2012 - 11.2023
- Enhanced customer satisfaction through superior and exceptional service delivery
- Probed and resolved customer complaints timely resulting in increased loyalty and repeat business
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Achieved consistently high-performance ratings from both customers through surveys.
- Responded to customer requests for products, services and company information.
Education
Social Service Worker Gerontology
St Clair College
Windsor, Canada04.2025
Bachelor of Arts - Sociology & Social Work
Kwame Nkrumah University of Science & Technology
Kumasi- Ghana06.2009
Skills
- Positive Attitude
- Compassion
- Patience
- Team Player
- Good time management
- Organized and Efficient
- Good judgement
- Flexible
Timeline
Volunteer
Huron Lodge
03.2024 - Current
Customer Service Representative
Zenith Bank
08.2012 - 11.2023
Social Service Worker Gerontology
St Clair College
Bachelor of Arts - Sociology & Social Work
Kwame Nkrumah University of Science & Technology
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